Customer Service Coordinator at Frontier Dental Laboratories, Inc. – El Dorado Hills, California

Ready to step into a role where organization meets impact and service drives success? Join a fast-growing, team-focused company where your work as a Customer Service Coordinator keeps operations moving and customers smiling every day. If you thrive in a high-energy environment and love being the go-to problem solver, this opportunity was made for you.

About Frontier Dental Laboratories

At Frontier Dental Lab, we harness advanced digital dental technology to deliver precise, high-quality restorations that dental professionals can rely on. Specializing in cosmetic dental lab services, we partner with dentists to create custom crowns, veneers, and aesthetic restorations tailored to each patient’s needs.

With state-of-the-art facilities in Sacramento, CA; El Dorado Hills, CA; and Vancouver, BC, Frontier Dental Lab provides a full spectrum of dental lab services, including expertly crafted dental implants known for their precision and durability. Our high-quality dental prosthetics are meticulously designed to ensure functionality and aesthetic appeal.

Learn more about us: Frontier Dental Laboratories

Why Join Us

We’re part of a fast-growing dental laboratory group dedicated to precision, teamwork, and exceptional customer service. Our mission is simple: deliver high-quality dental solutions while supporting a workplace where employees feel valued, empowered, and supported. As a Customer Service Coordinator, you’ll work alongside a collaborative team that believes great customer service and strong communication drive success.

A Day in the Life as Customer Service Coordinator
As a Customer Service Coordinator, your day moves with purpose. You’ll coordinate shipments, and ensure every case is handled accurately and on time. You’ll partner with internal teams, organize logistics, track details, and solve challenges before they become problems. From answering internal and external customer questions to coordinating drivers and managing shipping systems. Your role as a coordinator keeps everything running smoothly. If you enjoy variety, teamwork, and making a real difference for customers, you’ll love being a coordinator on our team.

Schedule
Full-time position
Monday–Friday

10:00am - 6:30pm

Compensation
$18.02 – $23.21 per hour, depending on experience

Full-time benefits include:
• Medical, Dental, Vision
• 401(k) with company match
• Paid time off and holidays
• Life insurance, disability coverage, and supplemental coverage

Required Skills:

• Data Entry Proficiency: Demonstrated ability to accurately and efficiently perform data entry tasks, including entering patient information, case details, and other relevant data into computer systems. Attention to detail is crucial to ensure accuracy and prevent errors.
• Computer Literacy: Proficiency in using computer software and applications essential for data entry, record keeping, and communication. Familiarity with Microsoft Office suite (Outlook).
• Fast-Paced Environment: Proven experience working in a high-paced work environment where tasks need to be completed quickly and efficiently. Ability to maintain composure and meet deadlines even during busy periods.
• Multitasking Skills: Strong multitasking abilities to manage multiple cases simultaneously. The candidate should be able to switch between tasks seamlessly while maintaining accuracy and attention to detail.
• Packaging and Shipping: Familiarity with proper packaging techniques to ensure safe transport of cases to dental offices. Knowledge of shipping procedures, labeling, and documentation is essential.
• Attention to Detail: Meticulous attention to detail to ensure accurate data entry and packaging.
• Organizational Skills: Excellent organizational skills to keep track of various cases, prioritize tasks, and maintain an efficient workflow. Being able to manage and retrieve information quickly is crucial.
• Adaptability: Flexibility to adapt to changing priorities and tasks in a dynamic work environment. The ability to handle unexpected challenges and adjust strategies accordingly is important.
• Time Management: Effective time management skills to efficiently complete tasks within designated timeframes. This includes balancing data entry, packaging, and shipping responsibilities.
• Communication Skills: Strong verbal and written communication skills to interact with team members, supervisors, and dental offices. Clear communication ensures smooth coordination and understanding of case requirements.
• Team Player: Ability to collaborate with colleagues and contribute positively to a team-oriented environment. Willingness to assist others during peak workloads or with specific tasks as needed.

Job Requirements

• High school diploma or equivalent
• Must be at least eighteen years of age
• Mut pass work eligibility requirements

Ready to Apply?

Take the next step in your career and apply today. Our hiring team reviews applications quickly, and qualified candidates can expect to hear from us within 48-72 hours.