Partner Onboarding Specialist at ACE Money Transfer – Lahore Secondary Board, Punjab

Who we are:

ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. The company is an online remittance service provider for customers in the UK, Canada, Australia, and the European Union, including Switzerland. The company is a parent company in a group of companies with a diversified portfolio, including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.

ACE Money Transfer is looking to hire a Partner Onboarding Specialist.

Job Summary:

The Partner Onboarding Specialist will play a crucial role in the onboarding of the company’s strategic send-side partners, which could include Banks and Payment Processors. The Onboarding Specialist’s main role will be to take our partners through our internal onboarding process and ensure a smooth and efficient onboarding overall for our various international entities. This role focuses on rapid growth and onboarding of partners and will maximize the company’s ability to be agile within the field of work.

The PO Specialist will take ownership of complex onboarding cases, set execution standards, and ensure partners experience a seamless, timely, and compliant activation journey. This role requires strong judgement, cross-functional coordination, and the ability to pre-empt challenges while driving quality and consistency across the team. Your presence, domain understanding, and operational discipline will be critical in enabling ACE to scale efficiently and maintain best-in-class onboarding delivery.

Key Responsibilities:

1. Partner Onboarding Management

• Serve as the primary point of contact to guide various partners' onboarding process.
• Manage timelines to achieve timely activation of new partners across international entities.
• Quickly address any onboarding issues, liaising with internal teams to ensure a seamless experience.

2. Documentation & Compliance

• Collect and verify all required documentation for partner onboarding.
• Conduct thorough due diligence to ensure partners meet compliance standards across jurisdictions. Liaise with internal departments that require due diligence information.
• Maintain up-to-date knowledge of compliance requirements, ensuring all onboarding activities meet regulatory standards.

3. Communication & Stakeholder Collaboration

• Keep partners and internal stakeholders informed of onboarding status and key milestones.
• Work closely with compliance, finance, and operations teams to facilitate smooth onboarding.
• Set clear expectations with partners regarding onboarding timelines and requirements.

4. Process Improvement & Reporting

• Continuously assess and improve onboarding processes for efficiency and scalability.
• Monitor key performance indicators related to onboarding speed, accuracy, and partner satisfaction.
• Use feedback and data to recommend enhancements to the onboarding process to better support growth.
  

Qualifications:

BBA, MBA, IR, Engineering, Finance, or related field.
ACE Money Transfer profile: https://acemoneytransfer.com/company-profile