IT Support Specialist at Anovaeon LLC – Williamsport, Maryland

Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview:

The IT Support Specialist (On-Site) provides technical support for Anovaeon personnel supporting case processing operations within an ICE processing facility. This role is responsible for troubleshooting hardware and software issues, supporting user access and workstation functionality, and ensuring that operational staff have reliable access to required technology systems.

The IT Support Specialist assists personnel with common technical issues involving computers, printers, scanners, network connectivity, and system access. This role works closely with facility IT personnel and other technical teams to resolve issues that impact operational workflows.

The position plays an important role in maintaining continuity of operations by ensuring that technical problems are addressed quickly and efficiently.

Essential Functions:

Technical Support & Troubleshooting

Provide first-line technical support for Anovaeon personnel working within the facilityTroubleshoot common hardware and software issues affecting operational staffDiagnose and resolve workstation, printer, scanner, and peripheral device problemsAssist users with login issues, system access problems, and application errorsRespond to user support requests and resolve issues in a timely manner

Hardware & Equipment Support

Assist with setup, configuration, and maintenance of workstations and operational equipmentInstall and configure peripheral devices such as printers, scanners, and document processing equipmentReplace or repair hardware components when necessaryEnsure operational equipment is functioning properly to support processing activities

System Access & User Support

Assist personnel with system access requests and account setup proceduresSupport password resets and user credential troubleshooting when authorizedHelp staff navigate operational systems and resolve technical usability issuesProvide guidance to users on proper use of equipment and systems

Coordination with Facility IT

Coordinate with facility IT personnel to resolve technical issues that require higher-level supportEscalate technical problems affecting operational systems or network connectivitySupport coordination of system updates, equipment changes, or IT maintenance activitiesAssist in implementing technical guidance provided by facility or government IT teams

Operational Continuity Support

Monitor technical issues that may impact processing operations and escalate concerns as neededHelp ensure workstations and equipment remain operational during shiftsAssist supervisors and operational leadership in resolving technical disruptions affecting workflow

Documentation & Issue Tracking

Document technical issues and resolutions to support troubleshooting and operational awarenessTrack recurring technical issues and provide feedback to leadership regarding potential improvementsMaintain organized records of support requests and equipment updates

Knowledge and Skills

Strong troubleshooting skills for common IT hardware and software issuesFamiliarity with Windows operating systems and standard office applicationsAbility to diagnose workstation and peripheral device problemsStrong customer service and user support skillsAbility to explain technical concepts clearly to non-technical usersStrong organizational and problem-solving skillsAbility to prioritize multiple technical support requests in operational environments

Education and Experience

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferredMinimum 1-2 years of experience in IT support or help desk rolesExperience providing on-site technical support in operational or enterprise environments preferredExperience troubleshooting hardware, network connectivity, and workstation issues preferred

Requirements of Employment

Employment is contingent upon successful completion of the following screening:Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history checkVerification of employment and education historyCompliance with all government credentialing requirementsDrug screeningEmployees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.

Work Environment

Primarily on-site in Hagerstown, MDInitial support may include on-site presence during program start upStandard administrative office and processing facility environmentMay involve extended periods of computer work and documentation processingFast-paced operational environment requiring attention to detail and professionalism

Physical Requirements:

Ability to sit at a computer workstation for extended periods while conducting data entry and interviewsAbility to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)Ability to lift, carry, and move supplies and equipment up to 50 poundsAbility to bend, stoop, reach, and perform repetitive motionsCapability to work in varied environmental conditions (indoor/outdoor, temperature variations)Ability to respond quickly to emergency situations throughout the facilityVisual acuity for detailed computer work and document reviewAuditory ability to conduct interviews and monitor facility for safety concerns

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Position Type: Hourly Full-TimeTravel Requirements: NoneLocation: On-Site

About Anovaeon Staffing, LLC: https://www.anovaeon.com

Anovaeon Staffing, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon Staffing, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

If you need any accommodations to complete the application, participate in an interview, take part in pre-employment testing, or engage in any part of the selection process, please contact us at HR@anovaeon.com

The pay range for this role is:27 - 27 USD per hour(Hagerstown Processing)