Patient Representative at King's Daughters – Ashland, Kentucky

The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.

Rounds on patients and family members daily to ensure excellent service & quality care & shares rounding feedback with Team Members and Leaders

Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care

Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns

Looks for process improvements and makes suggestions for improvement

Office environment and Patient care areas/departments

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers.

The noise level is usually moderate

Constantly operates a computer and other productivity machinery such as printer/copier

Constantly required to move about throughout the hospital

Constantly required to maintain a stationary position when conducting patient rounds

Constantly required to lift and/or move items up to 10 pounds.

Frequently required to lift and/or move items up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.