IT Operations Specialist (Senior) in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Specialist (Senior) in the United States.

This role sits at the intersection of platform operations, security, and mission-critical support within highly secure government environments. You will be responsible for ensuring the reliability, availability, and performance of cloud-based services that support critical software systems. The environment is fast-paced, highly collaborative, and rooted in continuous improvement, automation, and operational excellence. You will act as a key escalation point for complex incidents while also driving long-term improvements in tooling, workflows, and system reliability. This position requires strong technical depth across cloud, Linux, and DevSecOps practices, as well as a proactive mindset toward automation and efficiency. You will also play a mentoring role, guiding junior team members and strengthening operational maturity across teams. Your work directly contributes to secure, reliable software delivery for high-impact public sector missions.

• Manage and support platform services and infrastructure within secure cloud environments, ensuring high availability, performance, and reliability.
• Administer Kubernetes-based platforms and associated tools, including identity management, CI/CD systems, and collaboration platforms.
• Oversee IT operations workflows such as onboarding/offboarding, access control, and service account provisioning across environments.
• Automate operational and service desk tasks using scripting (e.g., Bash) to improve efficiency and reduce manual effort.
• Act as escalation point for complex incidents, coordinating across engineering, security, and compliance teams to resolve issues.
• Maintain dashboards, monitoring systems, and reporting tools to track service health, performance, and availability.
• Contribute to documentation standards, audit readiness, and continuous improvement of operational processes.
• Support secure system operations aligned with compliance frameworks such as NIST 800-53.
• Mentor junior IT operations staff and promote best practices in service delivery and support operations.

• 6–10 years of experience in IT operations, service desk, platform support, or related technical environments.
• Active US DoD Secret clearance and current Security+ certification are required.
• Strong experience with cloud environments (AWS GovCloud preferred) and Linux administration (preferably Red Hat).
• Hands-on expertise with ITSM platforms (e.g., ServiceNow, Jira Service Management, or Remedy), including SLA and workflow management.
• Proficiency in scripting (Bash or similar) for automation of operational tasks and system support.
• Experience managing platform tools such as GitLab, Slack, and Mattermost in enterprise environments.
• Strong understanding of NIST 800-53 security controls and compliance-driven operations.
• Excellent troubleshooting, documentation, and communication skills with a strong customer service mindset.
• Ability to collaborate across technical and non-technical teams in complex, security-sensitive environments.
• Experience in DevSecOps or developer platform support environments is highly valued.

• Annual salary range: $119,853 – $149,817 depending on experience and qualifications
• Fully remote, distributed work environment with flexible scheduling
• Comprehensive health coverage with employer-paid premiums (up to 100% employee, 80% dependent coverage depending on pay band)
• 100% employer-paid dental, vision, life, and disability insurance for employees and dependents
• 401(k) retirement plan with 10% employer match
• 4 weeks combined PTO plus 11 federal holidays, birthday off, jury duty, and bereavement leave
• $3,500 annual education and professional development budget
• $750 annual home office and equipment stipend
• $500 annual wellness reimbursement or optional $75/month fitness membership benefit
• Provided MacBook Pro and annual merchandise allowance