Housekeepers in Columbus, Ohio at Hilton Garden Inn OSU

Pay Rate: $15.00/hour

Benefits begin 30 days after hire and include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Critical Illness & Accident Insurance
• Paid Time Off (PTO)
• Hotel Discounts

The Housekeeper is responsible for maintaining clean, safe, and guest-ready rooms and public areas in accordance with hotel brand standards and company expectations. This role plays an important part in creating a positive guest experience through attention to detail, organization, and exceptional customer service.

• Maintain a strong understanding of hotel operating procedures and housekeeping standards.
• Be knowledgeable of room types, room layouts, and required guest room supplies.
• Inspect guest rooms for cleanliness, maintenance concerns, or damages and report issues promptly to the Housekeeping Supervisor.
• Clean and sanitize guest rooms according to hotel standards.
• Replenish guest supplies, linens, and amenities.
• Report completed and inspected rooms to the Front Desk as ready for sale.
• Dust and clean all guest room furnishings including:
  • Televisions
  • Desks and desk chairs
  • Lamps and lamp shades
  • Air conditioning units
  • Headboards
  • Nightstands
  • Wall décor and fixtures
  • Window ledges
• Maintain housekeeping carts and cleaning supplies in a clean, organized, and safe manner.
• Respond to guest requests promptly and professionally.
• Handle guest concerns courteously and effectively.
• Promote a positive and professional environment with guests, coworkers, and management.
• Assist with laundry duties and public area cleaning as assigned.
• Complete deep cleaning projects when scheduled.
• Ensure “No Service” rooms are approved by housekeeping inspection or Front Desk leadership.
• Follow all hotel safety policies, procedures, and emergency protocols.
• Maintain personal cleanliness, professional appearance, uniform standards, and nametag requirements.
• Demonstrate discretion and professionalism while working around hotel guests.
• Be flexible with scheduling, including weekends and holidays as needed.
• Perform additional duties and responsibilities as assigned.

• Minimum high school education preferred.
• Prior housekeeping or hotel experience preferred but not required.

• Prior experience operating commercial washers and dryers preferred but not required.

• Ability to push, pull, bend, stoop, and reach overhead.
• Ability to lift up to 40 pounds.
• Ability to stand and walk for extended periods of time.
• Ability to work in varying temperatures and environments.
• Comfortable working with cleaning chemicals, vacuums, and housekeeping equipment.

This position requires regular interaction with guests, coworkers, and hotel leadership while working in guest rooms, laundry facilities, hallways, and public spaces throughout the hotel.

We look forward to welcoming you to our Housekeeping Team at Hilton Garden Inn at OSU!