Medical Services Support 1 in Wayne, Pennsylvania at Genex Service LLC

Genex Service LLC
Medical Services Support 1

US--Remote

Job ID: 26-18967
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Responsibilities

At Enlyte, we connect injured workers with quality healthcare through our innovative networks and solutions. Our Specialty Networks team plays a crucial role in ensuring timely access to specialized care that helps patients recover and return to work.

Position Overview

The Medical Services Support Specialist serves as a vital connection point between injured workers and essential medical services. In this role, you'll process and coordinate orders for various medical services and equipment, ensuring injured workers receive the care they need in a timely manner. You'll work within our clinical team to deliver exceptional service while maintaining accuracy and efficiency.

Location: 100% Remote
Compensation: $20 per hour
Schedule: Monday-Friday, 11:00 AM - 8:00 PM Eastern Time

Key Responsibilities

• Order Processing & Management: Handle inbound calls, faxes, and emails to process orders for medical services and equipment (including home health, durable medical equipment, and physical medicine services)
• Service Coordination: Perform order triage based on priority, ensuring urgent needs receive prompt attention
• Clinical Communication: Interact professionally with healthcare providers, claims professionals, and other stakeholders
• Documentation & Data Integrity: Complete accurate data entry and document verification according to established protocols
• Workflow Optimization: Manage high volumes of transactions efficiently while adhering to quality standards
• Compliance: Follow contractual guidelines, company policies, and healthcare regulations
• Client Support: Make outbound calls as needed to obtain missing information or clarify requirements

Qualifications

Required

• High school diploma or equivalent
• 2+ years' experience in a call center or customer service environment
• 2+ years' experience performing data entry with demonstrated accuracy
• Excellent verbal and written communication skills
• Strong multitasking abilities in a fast-paced environment
• Proficiency with Microsoft Office and ability to learn proprietary systems
• Reliable internet connection and dedicated workspace for remote work

Preferred

• Associate's or Bachelor's degree
• 2+ years' experience in healthcare, workers' compensation, or insurance
• Experience with medical terminology and healthcare coordination
• Background in administrative healthcare roles or medical office settings

Salary: