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Application Support Engineer at GlobexPeople – Quezon City

GlobexPeople
Quezon City, 1100, Philippines
Posted on
NewJob Function:Information TechnologyEmployment Type:Full-Time
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About This Position

Job Title: Application Support Engineer
Work Set up: On site (Probationary) - Hybrid (Performance Based)
Work Schedule: 6:00 AM – 3:00 PM (rotation: 9:00 AM – 6:00 PM)
Location: Centris, Quezon City

Responsibilities:
  • Provide application support and manage operations of banking/payment applications.
  • Monitor application performance and respond to incidents using tools like Splunk.
  • Follow ITIL processes including Incident, Change, Problem, and Work Order management.
  • Perform SQL queries (PostgreSQL / SQL) and Linux administration tasks.
  • Assist in application deployments, maintenance, load balancing, and validation.
  • Document processes, resolutions, and operational steps in Confluence or similar.
  • Communicate effectively with business, product, and development teams.
Requirements:
  • Strong application support background in banking/payments domain.
  • Java application support, Linux administration, SQL querying.
  • Knowledge of ITIL processes: Incident, Change, Problem, Work Orders, and Operations.
  • Scripting/automation knowledge (Shell, Python, Ansible, XLR).
  • Experience with monitoring/observability tools like Splunk.
  • Excellent communication skills and collaboration across teams.
  • Willingness to work in shifts and on weekends if required.

Good to have:
  • Experience with load balancing, operational maintenance, and monitoring dashboards.
  • Hands-on exposure to ticketing tools (Remedy, Jira/Rally) and Confluence.
  • Previous experience in card payments or financial services applications.

Job Location

Quezon City, 1100, Philippines

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