Account Facilitator at Destination Concepts Inc – San Diego, California
About This Position
Join DCi – A Global Leader in Corporate Event Planning
DCi is seeking an Account Facilitator to help us create unforgettable, brand-driven experiences. From local to global, personal to public, trendy to timeless; we design events that deliver impact and elevate brands.
As part of our team, you’ll turn ideas into dynamic experiences through creativity and collaboration. At DCi, you’ll find a supportive, team-oriented environment with approachable leadership and a culture that values innovation plus a dog-friendly office that makes work a little more fun!
Primary Objectives of Position:
The Facilitator, Account Management provides program support to the Account Management department. Specifically, the Facilitator proactively assists Account Managers in the pre-planning, coordination, management, operation and closure of programs.
Major Areas of Accountability:
- Proactively involved in the support of Account Managers in strategy, development, operation & closure of programs as directed by Account Manager
- Basic understanding of all program elements, including but not limited to: profit & loss, transportation, décor, activities, dine around, venues & on/off-site events, teambuilding, staffing, lighting & production
- Assist Account Managers with program responsibilities, including but not limited to:
- Vendor Partners: communication, contracting, releasing, processing invoices, insurance and Vendor requirements
- Transportation: manifest development, ordering vehicles and confirming staffing needs
- DCi Décor & Inventory: ordering & reconfirming
- Trip Sheet Development
- Social Table Diagrams
- Staffing Requirements
- P&L and Pricing sheet upkeep
- Assist with proposal or pricing requests from Clients or Account Managers
- Process Vendor invoices and check requests as needed
- Provide assistance with signage requests, departure notices, driving directions, coolers, cash requests, manifest cross-check and other miscellaneous requests
- Assist to ensure that Account Managers are prepared to successfully operate programs, as needed
- Assist Account Managers on-site at programs as needed
- Proactively own and manage programs as directed by Manager of Account Management
- Responsible for communication with Clients and serve as backup to the Account Manager when AM is operating or out of the office as needed
- Provides support to other Company departments as needed
- Utilize the Account Facilitator Checklist for daily tasks management and meet all deadlines
Knowledge and Skill Required
- Bachelor’s Degree or 2+ years equivalent experience in related field
- Proficient in Microsoft Office, Excel, Outlook, Access and PowerPoint
- Ability to prioritize workload of Account Management needs
- Ability to cultivate relationships with various levels of employees, vendors and suppliers
- Must be able to effectively multitask, have very strong interpersonal and organizational skills, and possess a professional appearance and demeanor.
- Team Player
- Strong communication and customer service skills
- Proactive, detail and task-oriented, out-of-the-box thinker
- Must be able to lift up to 25 lbs.
- Willingness to travel when needed
- Capability to work with little supervision, while making sound decisions about projects
Employee Benefits at DCi
At DCi, our employees are the source of our success. Our benefit philosophy is to empower and incentivize our team by offering comprehensive plans and choices that protect their health and well-being; and that of their loved ones. We strive to be a preferred employer in our field by providing benefits that support your life inside and outside of work.
Highlights of Our Benefits Package:
- Paid Time Off & Holidays
- 401(k) with Company Match (eligibility applies)
- Medical, Dental & Vision Coverage
- Flexible Spending Accounts (FSA, DCFSA) & Health Savings Account (HSA)
- Team Bonding Events & Wellness Classes
…and so much more!
Benefit eligibility may vary based on employment status and length of service.