Record Retrieval Spec I at U.S. Legal Support – Philadelphia, Pennsylvania

American Retrieval – Full-Time

Are you a detail‑oriented problem solver with a passion for delivering exceptional customer service? Join our team as a Records Retrieval Specialist II and help ensure our clients receive the highest level of satisfaction through accurate and efficient record management.

📍 Location: Philadelphia, PA – Onsite
📅 Schedule: Monday – Friday | 8:00 AM – 5:00 PM

📁 Record Retrieval & Coordination:
Proactively reach out to record custodians and facilities to expedite document retrieval.

🤝 Client & Facility Support:
Maintain strong relationships with clients and facility personnel, ensuring their needs are met with professionalism.

🗂️ Data Entry & Tracking:
Enter and track record requests in our systems, keeping accurate client and facility databases.

📢 Status Updates & Issue Resolution:
Provide regular updates on order statuses and resolve client inquiries or complaints related to services and products.

📌 Project & Standards Compliance:
Handle special projects and ensure compliance with safety and work standards.

🎓 Education:
High School Diploma or equivalent required; Associate degree preferred.

📞 Experience:
3–5 years of experience in customer service or client management, with a preference for backgrounds in legal or medical retrieval.

🧠 Skills & Abilities:
Strong analytical skills and the ability to resolve complex issues effectively. Excellent communication, organizational, and multitasking abilities.

💪 Physical Requirements:
Occasional lifting up to 10 pounds and ability to focus on detailed documents.

If you're a proactive, adaptable team player who thrives in a fast-paced environment, we want to hear from you!

🚀 Apply today and take the next step in your career!