Customer Success (Remote from Croatia) at Jobgether – Croatia

Customer Success (Remote from Croatia)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success in Croatia.This role offers a unique opportunity to partner directly with customers across Western Europe, driving adoption and value realization for advanced AI and SaaS platforms. You will serve as the trusted advisor for clients, overseeing onboarding, enablement, and best practices across multiple products and technical environments. The position combines technical expertise with strategic account management, enabling you to identify expansion opportunities, drive renewals, and support multi-product adoption. Success in this role is measured by revenue retention, customer satisfaction, and long-term adoption outcomes. You will collaborate closely with Sales, Engineering, and Customer Success leadership to translate technical successes into measurable business impact. This is a remote-friendly position within a fast-growing, innovative, and globally distributed team.Accountabilities:

• Partner with customers to drive adoption of AI, speech, and developer tools across web, mobile, and backend systems.
• Administer onboarding, enablement, and best practices to ensure successful product deployment.
• Monitor product usage and performance, identifying friction points and providing solutions to maximize value.
• Own commercial outcomes for assigned accounts, including renewals, upsells, and cross-sell opportunities.
• Collaborate with Sales, Engineering, and Customer Success leadership to align technical success with revenue growth.
• Support multi-product adoption and provide actionable insights to improve customer experience and retention.
• Build and maintain strong relationships with stakeholders at all organizational levels.

Requirements:

• 5+ years of experience in Customer Success or Account Management, supporting complex B2B SaaS, developer tools, or AI/ML products.
• Fluent in French and English, both written and spoken.
• Experience building and deploying AI agents and navigating API integrations and SDKs.
• Proven track record in achieving revenue outcomes, including quota management and cross-sell/renewal execution.
• Strong technical, analytical, and problem-solving skills to address customer needs effectively.
• Excellent communication and interpersonal abilities for relationship-building across diverse customer organizations.
• Knowledge of the Western Europe market landscape, including cultural nuances.
• Self-motivated and capable of working independently in a distributed, remote-friendly environment.

Benefits:

• Fully remote role with flexibility to work from home.
• Opportunity to work with cutting-edge AI platforms in a high-growth company.
• Professional development supported through learning stipends and growth opportunities.
• Annual discretionary stipend for social travel and co-working arrangements.
• Company-wide annual offsite for team building and collaboration.
• Collaborative, innovative, and high-impact global team culture.

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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