Hospitality Audiovisual Manager at Mills James Inc – Dublin, Ohio

About Mills James
Mills James is a leading provider of audiovisual (AV) services, live event production, and media solutions supporting corporate, hospitality, and convention clients across the Midwest and beyond. Known for delivering high-quality event experiences and exceptional customer service, we partner with hotels and venues throughout the Columbus market.

Position Summary
We are seeking an experienced Hospitality Audiovisual Manger to lead onsite audiovisual operations within a premier hotel or hospitality venue in Columbus, Ohio.
This role is responsible for daily AV operations, event execution, team leadership, and client satisfaction in a fast-paced, client-facing environment. The ideal candidate has strong experience in hospitality AV, live events, and team management, along with a hands-on leadership style.

Key Responsibilities
Operations Management
• Oversee daily AV setup, operation, and breakdown for meetings, conferences, and live events
• Ensure all AV equipment is maintained, tested, and ready for use
• Manage inventory, labor scheduling, and staffing plans
• Ensure accurate billing, work orders, and event documentation
• Enforce operational standards, safety procedures, and company policies
Client & Venue Partnership
• Act as the primary AV contact for hotel partners and event clients
• Provide onsite event support to ensure seamless execution
• Build strong relationships with venue staff and repeat clients
• Proactively identify opportunities to enhance the client experience
Team Leadership & Development
• Lead, schedule, and coach a team of AV Technicians and Event Staff
• Conduct training on AV systems, service standards, and event execution
• Promote a culture of accountability, teamwork, and continuous improvement

Qualifications
Required
• 3+ years of experience in audiovisual operations, live event production, or hospitality AV
• 2+ years of supervisory or team leadership experience
• Working knowledge of AV systems, event technology, and troubleshooting
• Strong customer service, communication, and organizational skills
• Proficiency in Microsoft Office and event/AV software systems
• Ability to work a flexible schedule, including evenings, weekends, and holidays
Preferred
• Experience supporting events in hotels, convention centers, or corporate venues in the Columbus market
• Bachelor’s degree in a related field or equivalent experience
• CTS or other AV industry certifications

Physical Requirements & Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to stand and move throughout event spaces for extended periods
• Ability to lift and/or move equipment up to 50 pounds with or without assistance
• Frequent use of hands for setup and operation of technical equipment
• Work in a fast-paced, event-driven environment with changing priorities

Benefits
• Anthem ERC Health and Wellness,
• Guardian dental and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and advancement opportunities