Application Consultant - Complaints Management Software at APTEAN

About the Role

Ready for the next step in your career? Join a collaborative, enthusiastic team working

with cloud-based product focused on complaints and feedback management. At Aptean, you’ll help deliver best-in-class solutions that improve customer experience

and support key compliance needs.

We’re looking for a Business Consultant to strengthen our position as the leading provider

in this space. You’ll join a fast-paced, growing business unit and work closely with customers and internal teams.

In this role, you’ll lead software implementations, configure solutions, support integrations, deliver training, and guide user acceptance testing. You’ll play a key part in deploying new systems and enhancing existing ones, combining independent problem solving with strong teamwork.

You’ll help customers overcome challenges, manage expectations, and build long-lasting relationships. Success comes from working in an organised, supportive way - ensuring every project stage is well-prepared, smoothly executed, and confidently delivered.

What you will do

• Attend project kick-off meetings to understand Customer Business Processes.
• Conduct Business Process workshops with Customers to assist with the design of the application.
• Guide key customer team members through the setup and configuration of Respond software.
• Provide customer training.
• Provide support and assistance throughout customer testing and Go Live activities.
• Attend and feeds into weekly project status meetings.
• Ensure project deliverables are handed over to our support team.
• Help provide consultancy estimates for customers and sales requests.
• Share feedback on how we might improve what we do.
• Maintain good industry, business knowledge and product knowledge as is relevant for the Respond product line.

Ideal Candidate

• Minimum 2 years of relevant experience e.g. as a Business Consultant, Business Analyst, Project Support in a mid-size company.
• Excellent communication skills to be able to build long-term relationships with clients.
• General technical knowledge and willingness to become an expert in a new software.
• Fluency in Microsoft Excel, Word and PowerPoint.
• Knowledge/understanding of the financial services industry, in particular Dispute Resolution (DISP) will be a huge advantage.
• A basic knowledge of SQL, C#, or JavaScript would be advantageous, but is not a core requirement for the role.