Full Service Hotel Night Auditor at MKM Hotels – Beaverton, Oregon

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 10pm-6am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Primarly looking for Sunday - Thursday, with the posability of swapping shifts to cover fellow workers sick-days or vacations.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must work well in stressful, high-pressure situations.
• Must be able to work in a self-managed environment.
• Must maintain composure and objectivity under pressure.

Benefits

All benefits are available post introductory period of 90 days.

Full-Time associates (30+ hours/week)

• Paid Time Off (PTO) per OR State requirements
• Qualify for Medical, Dental and Vision insurance.
• 6 Recognized Holidays a year.
• Hilton team member travel benefits.

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Vue Ventures LLC standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Always comply with Hilton Garden Inn standards and regulations to encourage safe and efficient hotel operations.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Maintain cashiering responsibilities as per Front Office procedures.
• Fulfill all Front Office and Guest Assistance functions between the hours of 10:00 p.m. and 6:00 a.m.
• Have a working knowledge of security procedures.
• Prepare and distribute the Daily Breakfast Included Rate Report to the Restaurant Staff.
• Train any new Night Auditors as requested by management.
• Follow up to ensure that the nightly walk-throughs includes removal of all items in the hallways that do not belong (trash, dishes, linnens, etc....
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e., inspecting the meeting rooms for trash if needed following evening group meetings).
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.