Sales Support Specialist - Outbound at PartnerHero – San Pedro Sula or Tegucigalpa

Role Details

Location: San Pedro Sula and Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Onbound calls, and chats
Contract Duration: Full-time
Work Schedule: Monday to Friday, within business hours between 7:00 AM and 7:00 PM (shifts assigned within this timeframe)
Expected Start Date: March 19, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

Crescendo is looking for a driven and energetic Customer Support Specialist ll to join one of our growing partner programs. This role sits at the front line of sales growth, helping generate new business opportunities by identifying, engaging, and booking conversations with decision-makers at organizations that need secure and sustainable technology lifecycle solutions.

In this role, you will focus on outbound prospecting, lead qualification, and meeting generation. You’ll collaborate closely with Sales Leadership and Account Executives to build a pipeline, qualify opportunities, and ensure smooth handoffs once meetings are booked. This is a high-impact position for someone who enjoys outbound sales, thrives on measurable results, and is motivated by breaking into new accounts and creating opportunities.
What You’ll Do:

• Generate qualified meetings and opportunities through outbound calls, emails, and targeted outreach.
• Identify and engage decision-makers at organizations that may need technology lifecycle or asset disposition solutions.
• Qualify inbound and outbound leads by understanding their processes, needs, timelines, and decision-making structure.
• Schedule discovery calls and ensure a smooth handoff to the appropriate sales team member.
• Clearly communicate value propositions related to secure data handling, compliance, sustainability, and asset recovery.
• Tailor messaging based on industry, role, and business challenges.
• Handle early-stage objections and keep conversations moving forward.
• Maintain accurate activity tracking, lead status updates, and next steps in the CRM.
• Support pipeline growth by consistently generating new opportunities.
• Collaborate with Account Executives and Sales Leadership to refine outreach strategies and improve lead flow.
• Participate in team training, coaching, and continuous improvement initiatives.

What We Expect From You:

• Excellent English communication skills (spoken and written).
• Experience or strong interest in outbound sales, lead generation, business development, or B2B environments.
• Confidence in engaging with decision-makers and building rapport quickly.
• Strong organizational skills and attention to detail.
• Ability to manage multiple leads and conversations simultaneously.
• Comfort using CRM platforms (experience with HubSpot or similar tools is a plus).
• Experience with outbound cold calling and email prospecting is highly valued.
• Results-driven mindset with motivation to meet or exceed KPIs and sales targets.
• Resilience, persistence, and a proactive attitude.
• Interest in technology, sustainability, compliance, or operations-focused services is a plus.
• Eagerness to learn and grow in a fast-paced sales environment.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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