Pennie Outreach & Enrollment Coordinator- Allentown, PA at PATHS, LLC – Allentown, Pennsylvania

Job Title: Pennie Outreach & Enrollment Coordinator

Department: Allentown Eligibility
Location: Allentown, PA
Work Schedule: Full Time / In Person – Monday–Friday, 8:00 AM – 4:30 PM
May include some evenings and weekends
Reports To: Manager, Allentown Office

Who We Are

Founded in 2000, Physician and Tactical Healthcare Services (PATHS, LLC) offers a broad range of accounts receivable management, patient advocacy, eligibility, and consultation services to assist the needs of our healthcare clients. Our four offices in PA, NJ, and DE are home to over 400 employees and serve more than 100 clients, including hospitals, physician groups, rehabilitation facilities, skilled nursing facilities, clinics, emergency departments, medical transport, home health, and behavioral health providers.

Job Summary

PATHS, LLC is seeking a Pennie Outreach & Enrollment Coordinator to support community outreach and enrollment efforts throughout Pennsylvania, primarily within Lehigh, Northampton, and Schuylkill Counties. This role is responsible for educating individuals and families about health insurance coverage options and assisting with enrollment through Pennie, the Pennsylvania Health Insurance Exchange Authority, as well as Medicaid eligibility programs.

Essential Duties & Responsibilities

• Provide outreach and enrollment assistance at community-based events and partner locations.
• Assist individuals with Pennie and Medicaid health insurance applications and renewals.
• Educate community members on available health insurance plans, coverage options, benefits, and potential financial savings.
• Support individuals in identifying financial assistance programs to reduce insurance premiums and out-of-pocket healthcare costs.
• Counsel patients on understanding insurance benefits, navigating medical bills, and accessing available financial resources.
• Travel regularly to assigned community locations throughout designated counties (mileage reimbursement provided).
• Accurately document enrollment activity and patient information in accordance with PATHS policies and HIPAA requirements.
• Complete all required initial and ongoing PATHS training, including compliance and role-specific workflows.
• Perform other duties as assigned.

Qualifications

• Bilingual (English/Spanish) required.
• High school diploma or GED required.
• Valid driver’s license, reliable vehicle, and current auto insurance required.
• Experience in healthcare, insurance billing, Medicaid eligibility, patient advocacy, social services, or community outreach preferred.
• Strong verbal and written communication skills.
• Detail-oriented, organized, dependable, and goal-driven.
• Comfortable working independently in community and hospital-adjacent environments.
• Working knowledge of Microsoft Outlook, Word, and Excel.

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws, including criminal background check, drug screening, physical exam, PPD screening, and required immunization documentation.

Benefits & Time Off

As a full-time employee, you will be eligible to participate in PATHS benefit programs, subject to each plan’s terms, conditions, and eligibility requirements. Current offerings may include:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan with company match
• Paid Time Off (PTO)
• Company-paid holidays
• Paid sick leave