Service Desk Technician I at Heritage Federal Credit Union – NEWBURGH, Indiana

Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Service Desk Technician to join our amazing IT team!

The Service Desk Technician, under the direction of the Network Operations Supervisor, serves as the first point of contact for all end-user technical issues and provides frontline support at the help desk. This role performs diagnostic testing on PCs and printers to identify problems and complete necessary repairs, while maintaining detailed and accurate records of all work performed.

Primary Responsibilities:

• Maintain first-tier support and the end user IT help desk by diagnosing and resolving end user IT issues.
• Perform problem resolution research to determine appropriate action to correct issues.
• Repairing, maintaining, and upgrading spare computers and related peripheral equipment.
• Promptly answering inbound help desk calls and inquiries
• Maintaining reports, records, and documentation routinely.
• Attend and participate in meetings as required
• Perform other duties as assigned

Qualifications Include:

• Computer Related associates degree or an A+ Certification
• A required thorough knowledge of computer parts, applications and hardware.
• A required thorough knowledge of Microsoft Windows 11 OS
• A required knowledge of IT troubleshooting processes and equipment repair
• Ability to operate network server, computer tape drive, and other business equipment.
• Strong customer service skills
• Strong problem-solving skills

About Heritage Federal Credit Union
Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.

EOE