Customer Service Representative at Ox Paper Tube Core – Hanover, Pennsylvania

General Purpose of Position:

Responsible for all of the necessary functions to provide effective customer service and data entry. Responsible for acting as a liaison between customer and internal departments.

• Order Entry-take orders via phone and email; perform order entry; figure pricing; figure stick count for production; figure amount per carton/skid; figure truck space.
• Handle shipping matters- seeking freight quotes; determining freight rates vs. charges
• High volume data entry and attention to detail imperative.
• Expedite orders and respond to customer inquiries in a timely manner.
• Handle other duties and special projects, as assigned.
• Data Entry - interpret data in customer folder and input into computer systems; attention to detail and accuracy is extremely important.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Management - Complete orders on time, use time efficiently.
• Proven customer service experience (no retail)
• Excellent oral and written communication skills in English.
• Demonstrate accuracy and thoroughness; Sees ways to improve and promote quality and customer satisfaction; Meet productivity standards and completes work in a timely manner.
• Able to retain fundamental sales information to build knowledge base of industry and customers.
• Follow instructions and respond to management direction.
• Observe safety and security procedures.
• Adapts well to changes in the work environment
• Works well with others
• Dynamics 365 Business Central/ Navision experience is a PLUS