Deposit Operations Representative - Account Management at Cape & Coast Bank – Hyannis, Massachusetts

Are you someone who enjoys connecting with others and making a real difference in your community? Our Deposit Operations Team looking for a motivated individual to join us as a Deposit Operations Representative - Account Management. The Deposit Operations Representative - AM supports the Account Management team and performs a wide variety of customer service and administrative duties to provide service to Bank's customers in conformance with established Bank policies and operating procedures. The Deposit Operations Representative will have general knowledge of Deposit Operations and will be responsible for key tasks as assigned.

ESSENTIAL RESPONSIBILITIES

• Responds to and researches inquiries from both internal and external customers
• Researches, resolves and processes EIM daily including: all non-post transactions, returned deposited items and non-sufficient funds/overdraft items and returns.
• Processes the daily activities of the Courtesy Overdraft Protection program: provides customers with education, disclosure notices, first notices, collections and counseling letters at established intervals, and monitors deficit balance accounts.
• Processes correcting entries, adjustments and other transactions as necessary.
• Performs data cleaning for items including port and/or name merges
• Performs account maintenance: processes stop payment requests, account conversions, monitors inactive/dormant account activity, processes sweep account activity and customer notifications and processes unclaimed property activities.
• Completes verifications of deposit, orders and/or returns of foreign currency, foreign checks for collection, completes and submits monthly remittance and reports to IOLTA Committee, processes end-of-year reporting and corrections
• Processes levies to client accounts as directed by State and Federal Entities
• Completes Mobile/Remote Deposit Capture deposit reviews, maintenance and support
• Supports Retail Banking and Customer Assistance Center with customer account needs and requests.
• Performs other related customer service and administrative duties as assigned or requested
• Partners with other areas of Operations to assist in fraud investigations and processing

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer.

COMPETENCIES

• Communication – Excellent interpersonal skills with ability to interact brilliantly with clients, colleagues, and public; and ability to build collaborative relationships with various business units
• Professionalism – Upholds a consistent professional appearance and demeanor, a strong work ethic and integrity.
• Organization – Ability to prioritize multiple responsibilities and a significant workload.
• Technical – Remains current on industry trends, alerts and best practices
• Flexibility - Ability to adapt to changing conditions and react positively and effectively to changes, delays and unexpected events.

QUALIFICATIONS

Education and and/or Experience

• HS Diploma required.
• Two plus years of banking experience required.
• Ability to maintain confidentiality; with tact and diplomacy.
• MS Office proficiency and ability to comprehend and develop proficiency with multiple software applications.
• Experience and history maintaining accuracy with detail oriented information.

Physical Requirements

• Ability to lift and carry up to 25 pounds on an occasional basis