Patient Service Representative at Women's Specialists of New Mexico LLC – Albuquerque, New Mexico

Patient Service Representative

Successful candidate will be responsible for the efficient and accurate check-in and check-out process of our valued patients.

• Assure good customer service (smile, eye contact, positive interactions, always listen to your customer)
• Greet and check patients in and out in timely manner
• Update personal and insurance demographics in computer
• Follow-up on all computer system alerts
• Collect co-pays and other balances due from patient
• Enter all recall dates and resolve recall appointments
• Schedule return appointments as needed
• Balance collections daily; close batches in timely manner
• Verify insurance information
• Obtain insurance benefits for OB contracts
• Write up OB contract and go over it with patients
• Attain adequate computer skills in the practice management computer system
• Work compatibly with all other departments and employees of WSNM
• Stamp all out-going mail
• Open, sort, and deliver all incoming mail
• Maintain cleanliness in front lobby and reception area
• Protect patients’ rights, follows HIPAA guidelines
• Open and close procedure, monitor waiting areas and assure a safe clean environment for patients
• Open the lobby at certain times (early) as needed
• Travel to other locations as needed
• Help respond to medical emergencies if necessary
• Prepare superbills for Biote and sells supplements/supplies
• To ensure maximum flexibility and efficiency, WSNM promotes and encourages cross training.
• Employees may be assigned additional duties as necessary or desirable by management

Job qualifications include a high school degree or GED, minimum of one year experience as a medical office receptionist, strong customer service and communication skills, and knowledge of basic medical terminology.