West Orange Team Member at WIO Ops LLC – West Orange, New Jersey

Team Member – Wing It On!

At Wing It On!, we’re all about flavor, energy, and opportunity!

Position Overview:

Our Team Members are the heart of Wing It On! whether working up front with guests or behind the scenes in the kitchen. Team Members are cross-trained to ensure smooth operations, excellent guest experiences, and a strong, supportive team culture. From taking orders and running the register to preparing fresh food and maintaining kitchen safety, this role is fast-paced, hands-on, and full of variety.

Key Responsibilities:

Guest Service / Front of House (FOH):

• Greet and interact with guests in a friendly, enthusiastic manner
• Assist guests with menu selections and process orders accurately through the POS system
• Accept and process payments (cash, credit cards, and gift cards)
• Pack and check food orders for accuracy and quality
• Support delivery drivers and manage third-party pickup orders
• Maintain clean and stocked dining and service areas
• Stay informed about current promotions and menu items
• Handle guest inquiries and issues with professionalism and care

Food Prep & Kitchen / Back of House (BOH):

• Set up and stock kitchen stations with ingredients and supplies
• Follow prep sheets and recipes to prepare ingredients for service
• Cook and assemble food items to order while maintaining high quality and consistency
• Maintain food safety, cleanliness, and sanitation standards at all times
• Operate and maintain kitchen equipment safely and effectively
• Run and maintain the dishwasher when needed
• Follow opening and closing procedures and assist with inventory

General Expectations:

• Communicate and cooperate with team members and management
• Follow all safety, sanitation, and food handling procedures
• Be flexible and willing to assist in any area of the restaurant
• Take direction and complete tasks with attention to detail and urgency

Qualifications:

• Must be at least 18 years old
• High energy, guest-focused, and team-oriented
• Organized, detail-oriented, and able to multitask
• Calm and friendly under pressure
• Able to follow instructions and standard operating procedures
• Knowledge of basic cooking techniques, safety, and sanitation preferred
• Must meet all state and local food safety certification requirements
• Available to work a variety of shifts including weekends and holidays

By applying for this position, I confirm that I have reviewed this job description and can perform the essential functions with or without reasonable accommodation.

Physical Requirements:

• Must be able to lift/carry up to 50 lb.
• Must be capable of constant walking, standing, and repeated stooping
• Must have manual dexterity and be able to reach hands and arms in all directions and be able to perform twisting motions with wrists.
• If you need any accommodation from Wing It On! to enable you to perform essential job functions, please notify us

Verbal and Reasoning Requirements:

• Must be able to speak clearly and listen attentively to co-workers and managers.
• Must be able to engage in a two-way conversation with the customer on the floor.
• Must have the ability to read and/or follow verbal instructions and implement the same.
• Must be capable of applying common sense and understanding to carry out oral and/or written instructions.
• Must understand and adhere to service standards.