Retail Appointment Setter at Intermountain Home Services LLC – Boise, Utah

Position Mission:

To engage with retail customers in-store, educate them about Superior’s services, and generate high-quality leads for our sales and service teams—all while representing the brand with professionalism and energy.

Overview:

Superior Water and Air is looking for a motivated and outgoing Lead Generator to work full-time inside one of our partnered big box retail stores. In this role, you’ll be stationed at our branded display to greet shoppers, explain our service offerings, and qualify interested homeowners for follow-up.

This is a great opportunity for someone who enjoys people, is comfortable starting conversations, and wants to play a vital role in helping customers find solutions to their home service needs.

Key Responsibilities:

• Greet shoppers and proactively start friendly conversations
• Educate customers about our home services (HVAC, plumbing, etc.)
• Qualify potential leads by asking guided questions and assessing needs
• Capture accurate customer information for follow-up by our sales team
• Maintain a clean, organized, and professional in-store booth/display
• Track daily performance metrics and lead activity
• Represent the brand with confidence, enthusiasm, and consistency

Core Competencies:

· Engagement: Naturally friendly and comfortable approaching new people

· Communication: Explains services clearly and answers basic customer questions

· Consistency: Shows up prepared each day and follows the lead generation process

· Focus: Stays present and productive throughout shift, even during slow periods

· Adaptability: Tailors message to fit customer needs or interests

· Accountability: Records and submits leads accurately and in a timely manner

Qualifications:

• 0–2 years of experience in customer-facing roles (retail, sales, events, etc.)
• Energetic, friendly, and self-motivated personality
• Strong communication and people skills
• Ability to stand for extended periods in a retail setting
• Reliable transportation to and from assigned store
• Background check and drug screening required

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Fair, Flexible, and Performance-Driven Pay

• Competitive salaries across the board, benchmarked to market
• Incentive-based pay and commissions for most field and customer-facing roles

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO
• 4 Paid Holidays + 2 Paid Floating Holidays

Career Growth That’s Real

• Paid certifications and tuition reimbursement for eligible roles
• Leadership development opportunities
• Career pathing initiatives for every position underway

A Culture That’s Results-Oriented and Human

• You’ll be seen, heard, and expected to lead—at every level.
• Our leaders are accessible, hands-on, and committed to removing barriers.
• We work hard, move fast, and support one another like family.

What Sets Us Apart

• Bold mission. We’re building the most respected, scalable home services company in America.
• Strong brands. People know and trust our names in the communities we serve.
• Elite standards. We’re not here to be average—we’re here to be great.
• Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.

Superior Water and Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.