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Receptionist/MA at Serve the People – Santa Ana, California

Serve the People
Santa Ana, California, 92701, United States
Posted on
NewSalary:$21.00 - $23.00/hrJob Function:Admin/Clerical/Secretarial
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About This Position

Description:
  • Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible.
  • Accurately schedules for assigned clinicians, ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
  • Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.
  • Pre-registers all patients for assigned clinicians, asking and recording answers to all pre-registration questions and deletes the day’s cancellations from the computer.
  • Greets patients and visitors in a prompt, courteous, and helpful manner.
  • Attaches all appropriate paperwork such as financial assistance forms and POS reports to encounter forms and valuate financial status of all patients.
  • Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.
  • Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms.
  • Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.
  • Accurately closes the day and balances cash bag.
  • Answers telephones, handling calls as needed and taking messages when appropriate.
  • Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages.
  • Determine patient eligibility for appropriate programs.
  • Follow up on all pending applications to ensure enrollment process is completed.
  • Fosters an environment that promotes trust and cooperation among all staff of STP.
  • Enforces clinic policies and procedures to ensure that the principles of STP are implemented.
  • Maintains confidentiality of all patient and employee information to all except designated employees.
  • Participates in all mandatory STP meetings and training sessions, as well as any additional assigned training programs.
  • Participates in customer service related issues. Adheres to the following customer service values created for STP.
  • Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.
  • Effectively maintains and protects the confidentiality of all medical records and patient information as well as assist patients with enrollment applications.
  • Maintain accuracy of patient demographics and financial information in PMS.
  • Prepares the exam room and work station for clinician; cleans and stocks rooms in between patients.
  • Participates in the morning huddle according to predefined huddle criteria to prepare the chart for the clinician.
  • Performs data collection for assessment purposes under the direction of an RN or clinician.
  • Assumes responsibility for and delegates daily tasks as delineated in “Responsibility for Daily Tasks Summary”.
  • Prepares the patient and assists the clinician with exams and procedures when needed.
  • Administers injections and diagnostic test/referrals as ordered, including immunizations, completing lab and x-ray requisitions and other services ordered by the clinician.
  • Documents all immunizations according to standards and reports any safety hazards.
  • Performs diagnostic and laboratory tests including but not limited to audiometry, EKG, spirometry, urine dips, acu-check, urine HCG, hemocue hemoglobin, etc. according to STP competency standards.
  • Performs age appropriate screening as needed or as directed by clinician.
  • Performs end of shift tasks for room closure and equipment.
  • Assures efficient patient flow by ongoing assessment of clinician schedule, and working with other staff to minimize patient waiting time.
  • Follows STP standards for Universal Precautions when working with potentially infectious materials (blood or body fluids).
  • Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible and alerts supervisor or designated person to needed supplies/equipment.
  • Comply with all safety, emergency, hazard, OSHA, sterilization, clinical, quality assurance, and administrative protocols, guidelines, and standards.
  • Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
  • Perform other duties as assigned by the executive leadership and administration.
Requirements:
  • Current Medical Assistant certification
  • Basic Life Support (BLS) Certificate
  • 1 year front and back office experience, preferred
  • Electronic Medical Record system experience
  • Basic knowledge of medical terminology preferred
  • High school diploma required or equivalent
  • Electronic Medical Record system experience preferred (ECW preferred)
  • Experience working with patient registration procedures

Job Location

Santa Ana, California, 92701, United States

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