Area Quality Lead (Storage) at Highline Real Estate Partners LLC – Cumming, Georgia

Job Title: Area Quality Lead (Storage)

Work Location: Cumming, GA; Statham, GA; Dawsonville, GA; Monroe, GA; Winder, GA; Lilburn, GA

Reports to: District Manager

Full-Time, Hourly, Non-Exempt

Role Summary

The Area Quality Lead is responsible for inspecting and ensuring the onsite performance and quality standards of remote-managed stores within a designated region. This role plays a key part in maintaining operational excellence, customer satisfaction, and overall property management.

The Area Quality Lead oversees the daily operations and physical condition of properties while ensuring adherence to company standards. This hourly position requires approximately 40 hours per week, with travel between regional stores using a personal vehicle (mileage reimbursement provided). As the role involves onsite work, interactions with customers may occur, requiring professionalism and appropriate issue escalation.

Key Responsibilities

Sales and Marketing

• Ensure facility and unit readiness for new and existing customers to support sales and revenue objectives.
• Conduct quality audits to ensure standards are met or exceeded.
• Engage in limited direct-in-person interactions with potential customers as needed.
• Ensure consistent marketing efforts by inspecting and maintaining signage quality.
• Conduct audits on the visibility and effectiveness of signs, banners, promotional flags, and balloons.
• Assist in the installation and maintenance of marketing materials as required.

Customer Relations

• Promote and maintain excellent customer relations by providing information and assisting in issue resolution alongside the Remote Customer Service Manager (RCSM) and District Manager.
• Suggest improvements to enhance customer experience and quality service.
• Handle customer concerns in a professional and effective manner, representing USA Storage Centers with integrity.

Administrative Duties

• Retrieve and process mail and payments from designated drop boxes. Forward any pertinent items to the Hub.
• Complete daily checklists via Excel or company software.
• Perform basic POS system tasks, including move-ins, payments, account notes, and tenant move-outs.
• Assist in auction processes per company policies and procedures.
• Submit accurate and timely operational policies and procedures.
• Maintain professionalism in all communications, including email, phone, and text.
• Monitor work emails regularly and respond professionally and efficiently.

Property Maintenance

• Ensure property cleanliness by picking up trash and debris.
• Clean and prepare vacant units to meet USA Storage Centers’ rent-ready standards.
• Maintain golf cart cleanliness, charging, and monthly safety inspections.
• Keep office, restrooms, hallways, and grounds clean and organized.
• Perform minor maintenance tasks during each property visit such as replacing light bulbs, spraying weeds, checking gate motor functionality, and applying overlocks.
• Coordinate with contractors for major repairs and improvements.
• Create and track maintenance requests using Service Channel.
• Regularly audit property conditions and ensure sufficient supplies are available, coordinating with the Director of Maintenance or District Manager for timely repairs.

Property Management and Security

• Conduct detailed property inspections and document findings.
• Identify and report security concerns by monitoring entry logs.
• Apply overlocks and track them using the Davinci system.
• Ensure security systems, including surveillance cameras, are operational and escalate any issues promptly.

Skills Required

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Ability to work independently with minimal direct supervision.
• Strong problem-solving skills with a balanced, mature, and professional approach to both people and challenges.

Education and Work Experience Requirements

• Previous experience in sales, retail, or a customer-facing environment preferred.
• Must pass a pre-employment background check and drug screening.
• Valid driver’s license and proof of insurance required for work-related travel.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Must be able to stand for extended periods, up to 8 hours at a time.
• Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally.
• Ability to work in various weather conditions (hot, cold, rain, sun).
• Must maintain a professional appearance and project an outgoing, friendly demeanor.
• Ability to safely and successfully perform essential job functions while meeting productivity standards.
• Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.

Scheduling Expectations

• Position requires flexible availability to accommodate multi-suite coverage.
• This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate.
• Frequent travel between sites; mileage reimbursement will be provided as applicable.