Restaurant General Manager - Cary, NC at Lloyd's Full Service - Cary – Durham, North Carolina

JOB TITLE: General Manager - Lloyd's Full Service

REPORTS TO: Early Bird Night Owl Vice President of Food & Beverage

POSITION SUMMARY:

The General Manager for Lloyd's Full Service in Cary, NC is a senior leadership role responsible for overseeing all food and beverage operations at Lloyd’s Full Service, ensuring a consistently high-quality guest experience that reflects the company’s standards for service, hospitality, and professionalism. With a visible, hands-on leadership presence, the General Manager partners closely with the executive chef, managers, and other team members to uphold service and product standards, drive operational efficiency, and ensure clear communication and accountability across the operation.

Beyond day-to-day excellence, the General Manager is accountable for financial performance, labor optimization, inventory oversight, and health and safety compliance. This role plays a critical part in hiring, developing, and mentoring leaders, supporting marketing and programming efforts, and using data, guest feedback, and team insight to continuously improve performance. By leading with integrity and maintaining a strong presence on the floor, the General Manager fosters a culture that is guest-focused, financially disciplined, and built for long-term success.

DUTIES AND RESPONSIBILITIES:

Service Standards

• Accountable for day-to-day operations, ensuring the service quality and brand standards established by Early Bird Night Owl are consistently met
• Leads effective weekly manager meetings to align F&B leadership on service standards, expectations, priorities, and performance opportunities
• Works a variety of floor shifts to maintain operational awareness, identify efficiencies, uncover revenue opportunities, and assess training needs
• Accountable for oversight of food and beverage quality, ensuring consistency, presentation, and adherence to guest expectations and brand direction
• Provides strategic oversight of menu execution, ensuring teams are properly trained, menus are accurate, and standards for design, taste, and presentation are upheld
• Leads by example with professionalism, integrity, and a solutions-oriented mindset
• Maintains a high level of daily communication with team members, guests, vendors, and contractors in a mature and professional manner

Guest Experience

• Actively engage with guests to gather feedback on service and product quality
• Resolve guest concerns and collaborates with department leaders to address service or quality breakdowns
• Monitors guest reviews across all platforms to leverage feedback as a training tool
• Drives improved Guest Satisfaction Survey results by identifying inconsistencies and implementing corrective actions
• Collaborates with Marketing to ensure all collateral is accurate and aligned with the guest experience

Financial Performance

• Accountable for reconciliation of daily audits and closing materials
• Oversees food and beverage ordering and inventory management to ensure accuracy, cost control, and operational efficiency
• Prepares team schedules aligned with forecasts, budgets, and business demands
• Prepares, submits, and manages payroll each pay period
• Reviews labor reports, schedules, and punch clocks to minimize overages while maintaining service and operational standards
• Collaborates with Marketing on programming, events, and initiatives that drive revenue
• Prepares monthly performance reports and commentary to inform forecasting and annual budget development

Health and Safety Standards

• Enforces all food safety policies and procedures in compliance with FDA, Health Department, and local regulations
• Ensures proper inventory storage, rotation, and ongoing quality control
• Oversees cleaning programs, identifies trends, and recommends process improvements
• Enforces Early Bird Night Owl human resources policies across all employee and guest interactions

Team Hiring, Retention, and Mentorship

• Communicates property actions, initiatives, and programs clearly and consistently to managers and teams
• Interviews, coaches, and supports associates to ensure performance aligns with brand standards and Lloyd’s Full Service core values
• Leads intentional hiring and onboarding practices to promote long-term success, engagement, and retention
• Implements structured and ongoing training programs for all roles
• Directly supervises staff and oversees daily operational execution
• Steps into line coverage and expediting when needed to support service flow, ticket times, and dietary requirements
• Identifies individual strengths and development opportunities to mentor team members
• Establishes KPIs for managers and team members and conducts biannual goal reviews
• Champions a team culture rooted in service excellence, professionalism, collaboration, accountability, and enjoyment at work

QUALIFICATIONS:

• 3+ years of restaurant operations management, ideally with at least 1 year as a General Manager
• Opening General Manager experience preferred
• Strong leadership skills and the ability to train, coach, develop and motivate others
• Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment
• Highest level of integrity and a hands-on management style
• Experience with Toast point of sales system strongly preferred
• Exceptional organizational and operational skills, and detail-oriented with proven time management skills
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking

*Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

EDUCATION:

High School Diploma / GED required

Degree or training in Culinary Arts, Hospitality or related field preferred

PHYSICAL ABLITIES:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 35 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting

COMPENSATION: Starting salary at $80k, commensurate with experience plus benefits and bonus potential.