Community Standards Manager at Sun City Lincoln Hills Community Association – Lincoln, California

Sun City Lincoln Hills Community Association is seeking a Community Standards Manager to lead compliance and architectural review efforts across our vibrant community. This role plays a critical part in maintaining property values, upholding community standards, and fostering a high-quality living environment for residents.
You will oversee enforcement of governing documents (CC and Rs, Rules and Regulations, Architectural Standards), lead a dedicated team, and serve as a key liaison to community committees.
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What You’ll Do
Leadership and Team Management
• Supervise and develop Community Standards Coordinators
• Establish workflows for inspections, violations, and case resolution
• Ensure consistency and accuracy in enforcement practices
Compliance and Enforcement
• Oversee identification and resolution of compliance violations
• Review and approve notices, fines, and escalations
• Ensure adherence to governing documents and applicable laws (including Davis-Stirling Act)
Committee and Stakeholder Support
• Act as liaison to the Compliance Committee and Architectural Review Committee (ARC)
• Prepare meeting agendas, reports, and recommendations
• Track and implement committee decisions
Architectural Review Oversight
• Manage ARC application intake and review process
• Coordinate inspections and homeowner communication
• Support updates to architectural guidelines
Resident Relations
• Address escalated homeowner concerns professionally
• Communicate clearly regarding violations and appeal processes
• Balance enforcement with positive community engagement
Reporting and Systems
• Track cases and generate compliance reports using systems like CINC
• Identify trends and recommend process improvements
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What We’re Looking For
Qualifications
• High School Diploma required; some college preferred
• 3–5+ years of HOA/community management or compliance experience
• Prior supervisory or leadership experience required
• Knowledge of HOA governing documents and California law (Davis-Stirling Act)
• Experience working with boards or volunteer committees
• Ability to read, write, speak, and understand English
Skills and Competencies
• Strong communication (written and verbal)
• Excellent organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with compliance/property management software (e.g., CINC)
Preferred Certifications
• CCAM or CMCA (preferred but not required)
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Work Environment and Physical Requirements
• Combination of office work and community inspections
• Ability to walk, stand, and inspect properties outdoors
• Occasional lifting (up to 20 lbs.)
• Comfortable working in fast-paced and sometimes high-conflict situations
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Benefits Overview

We offer a comprehensive benefits package including multiple medical plan options through Kaiser (HMO 0 40, HMO 1000 30) and Aetna (HMO AVN 0 100 30, NTL MCP 2000 80), with coverage available for employees, employee + children, employee + spouse, or families. Employer contributions range from 75–96% depending on the plan. Dental coverage is provided through MetLife (High PPO and Low PPO) with employer contributions between 58–80%, and vision benefits are offered through Aetna (Vision Core and Vision Plus) with a 100% employer contribution. Employees also receive access to the NexGen Employee Assistance Program (EAP) through Paychex, offering counseling, mental health support, financial advising, and more. Our 401(k)-retirement plan allows contributions after 30 days, with an employer match of up to 4% beginning after one year.

Additional benefits include a Flexible Spending Account, Long-Term Disability, Life Insurance equal to one year’s salary (with voluntary supplemental options), and optional coverage for short-term disability, accident, hospitalization, illness, and legal assistance. Benefits begin on the 1st of the month following 30 days of employment. Paid time off includes vacation accruing at .0385 hours per hour worked (approximately 10 days per year, usable after 90 days), 9 paid holidays plus one floating holiday, and 40 hours of sick leave per year.
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Equal Employment Opportunity and Accommodation

Sun City Lincoln Hills Community Association is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, protected medical conditions (including those defined under state or local law), reproductive health decision making, genetic information, or any other characteristic protected by federal, state, or local laws.
We are committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable California laws. Applicants and employees may request accommodation related to disabilities; sincerely held religious beliefs; needs arising from domestic violence, sexual offenses, or stalking; pregnancy, childbirth, or related medical conditions; or any other protected reason, unless doing so would create an undue hardship.

Employment may be contingent upon successful completion of a background check, and verification of work authorization.