Contact Center Officer at North Star Community Credit Union – Minot, North Dakota

Make a Difference—One Member at a Time

At North Star Community Credit Union, we’re more than a financial institution—we’re a trusted partner in our members’ lives. We’re looking for a people-first, service-driven professional to join our Contact Center as a Contact Services Officer.

If you enjoy helping others, solving problems, and building meaningful relationships while growing your career in financial services, this is your opportunity to shine.

What You’ll Do

In this role, you’ll be the voice of North Star—creating positive, memorable experiences for every member you serve.

Deliver Exceptional Member Service

• Be the first point of contact for members, providing friendly, accurate, and timely support
• Assist with account needs, transactions, and service inquiries
• Resolving issues with care and confidence, ensuring every member feels valued

Support Financial Success Through Lending

• Guide members through loan applications and next steps
• Prepare and process loan documents with accuracy and compliance
• Make lending decisions within authority and support members through the process

Build Relationships & Identify Opportunities

• Listen for ways to improve members’ financial well-being
• Recommend products and services that truly meet their needs
• Contribute to the growth and success of the credit union

Keep Operations Running Smoothly

• Complete administrative tasks, documentation, and follow-ups
• Collaborate with team members to ensure seamless service

What Success Looks Like

• Members feel heard, supported, and appreciated after every interaction
• You consistently deliver prompt, accurate service and follow through on commitments
• You confidently contribute to lending goals and service standards
• You actively promote North Star products that benefit members
• You show up as a reliable, professional, and positive team member

What You Bring

• 3–5 years of experience in financial services, lending, or customer service
• High school diploma or GED
• Strong communication and relationship-building skills
• A problem-solving mindset with attention to detail
• Ability to handle sensitive information with professionalism and discretion
• Comfort using technology and multitasking in a fast-paced environment

Why You’ll Love Working Here

• Meaningful Work: Help members achieve their financial goals every day
• Supportive Culture: Be part of a team that lives The North Star Way
• Growth Opportunities: Build your career in a stable, community-focused organization
• Community Impact: Get involved in local events and make a difference beyond the workplace

Work Environment & Physical Requirements

• Professional office setting in a Contact Center environment
• Extended periods of sitting, typing, and phone communication
• Occasional lifting of up to 25 pounds

Join Our Team

If you’re ready to bring your passion for service, your attention to detail, and your commitment to excellence—we’d love to meet you.