Counter Sales Associate - Aftermarket/Salvage Auto Parts at Holbrook Auto Parts – Highland Park, Michigan

Holbrook Auto Parts has been a trusted name in the automotive industry for over 75 years, providing high-quality ASE Certified new and used auto parts. With multiple locations serving the Detroit area, we have built a strong reputation for reliability, exceptional customer service, and an extensive inventory. Whether you're an individual car owner or a professional mechanic, our expert team is dedicated to offering competitive pricing, knowledgeable support, and a commitment to sustainability through recycled auto parts.

Role Description
The Counter Sales Associate, located in Metro Detroit, MI will be responsible for day-to-day sales activities, customer service, product knowledge, and communication with customers both in-person and on the phone. Success will be achieved through the consistent execution of all company objectives, policies, and procedures, in line with Holbrook’s core values of providing the best quality at highly competitive prices.

Responsibilities:
• Assist walk-in customers with the purchase of auto parts.
• Maintains a level of professionalism while communicating with customers.
• Able to communicate basic auto part knowledge to customers.
• Able to maneuver through the yard management system to sell both new and used parts.
• Resolve customer escalation and complaints or escalate to store manager.
• Assist customers with return and swap requests.
• Able to broker parts from other yards to assist customer’s needs.
• Properly fills out invoices with pertinent information that reflects the customer’s information and delivery method of part.
• Collects payment(s) from customers for purchased parts.
• Contact brokers via phone to order parts.
• Utilizes the yard management system to order brokered parts.
• Make sure returned parts are properly tagged and placed on the return shelf.
• Communicates to yard about drivetrain purchases.
• Provide pertinent information to yard about core drop offs.
• Communicate with customers about where to drop off cores & pick up drivetrains.
• Works with parts puller to have parts handed to customer for store pickups.
• Communicate return and warranty information properly to customers.
• Set the proper expectation with clients about part descriptions, and part delivery timeframe (if applicable).
• Other duties as assigned

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Required Skills/Abilities:
• Product knowledge and the ability to identify automotive parts
• Excellent interpersonal and communication skills
• Retail sales experience and knowledge of sales techniques
• Customer service skills and the ability to resolve customer complaints
• Attention to detail and ability to work in a fast-paced environment
• Ability to work collaboratively with team members
• Must have an active driver license to be able to work deliveries, if needed

Education and Experience:
• High school diploma or equivalent required; Associate's or Bachelor's degree in related field a plus
• Retail sales experience and knowledge of sales techniques
• Experience in the automotive industry is a plus

Work Schedule:
• Monday – Saturday – during normal business operations

Benefits:
• Health, Dental, Vision
• Life Insurance
• 401k
• PTO