Sales Team Lead at Little Sprouts – Lawrence, Massachusetts
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About This Position
Title: Sales Team Lead
Department: Sales
Reports To: Director of Sales
Supervisory Position: Yes
FLSA Status: Exempt
Employment Type: Full-Time
Location: Hybrid/Lawrence, MA
Salary: $90,000-$95,000 per year w/bonus eligibility.
Are You Ready to Make an Immediate Impact?
Manage a reduced enrollment territory while performing all responsibilities of an Enrollment Specialist at a high level of consistency and quality, including handling inbound leads and guiding families through a consultative, relationship-driven enrollment journey rooted in uncovering needs and motivations.
Clearly and compellingly communicate our educational philosophy, connecting Sustainable Education to each family’s goals while skillfully navigating objections using advanced techniques that reframe concerns into opportunities.
Act as a player-coach, modeling excellence and setting the standard for performance across the Enrollment Specialist team.
Provide consistent, hands-on coaching through 1:1 sessions, including role plays, call feedback, and pipeline and conversion reviews.
Identify performance gaps and implement targeted development plans to improve individual and team results.
Serve as a strategic advisor to Enrollment Specialists and school leadership, providing expert guidance and support for complex or escalated family situations.
Own the day-to-day operational effectiveness of the Enrollment Specialist function, ensuring consistency in execution, follow-up, and pipeline management across the team.
Own and drive team KPIs, including lead response time, tour-to-registration conversion, service levels, and pipeline health, with accountability for overall team enrollment performance and progress toward company targets.
Determine and execute strategies to achieve monthly and quarterly sales goals, adapting based on performance insights, seasonal demand, and school-specific enrollment needs.
Perform high-level analysis including multi-site pipeline forecasting, capacity planning, KPI monitoring, and strategic recommendations to improve occupancy and revenue performance.
Ensure data integrity and reporting accuracy within CRM systems, maintaining high standards for pipeline tracking and forecasting.
Create and interpret CRM dashboards, reporting tools, and enrollment analytics to identify trends, share best practices, and improve conversion outcomes.
Lead weekly team meetings, pipeline reviews, and strategy sessions focused on accountability, skill development, and results.
Maintain flexibility to adjust hours, including occasional evenings or weekends, to support family needs and events.
Other job-related duties or tasks to support the mission and growth of the organization.
- 5+ years of experience in sales, enrollment management, or high-volume inside sales, with a proven track record of exceeding performance targets and conversion benchmarks (Required)
Expert-level consultative sales skills, including advanced discovery, objection handling, and closing techniques. (Required)
Proven ability to coach, mentor, and elevate the performance of others, with experience translating individual success into scalable team best practices (Required)
Exceptional communication and interpersonal skills, with the ability to build trust, influence decisions, and collaborate effectively across teams (Required)
Demonstrated expertise leveraging CRM systems and reporting tools to analyze performance, identify gaps, forecast enrollment, and drive data-informed decisions (Required)
Experience leading team initiatives, facilitating meetings, or owning performance outcomes across a team or function (Preferred)
Spend extended periods standing, walking, on your feet, along with regular computer / desk work.
Work in environments where children, families, and staff are present.
Travel nationally up to 25% of the time
- Health benefits are available upon start date.
- Free Subscription to First Stop Health; receive ongoing care from doctors and prescribers through easy telehealth services.
- Up to 75% discount on your child's tuition (Option for the initial $5,000 of tuition to be taken out of your paycheck before taxes through payroll deductions.)
- Comprehensive benefits package, including health, dental, vision, and pet insurance.
- 401k with company match.
- Tuition reimbursement.
- Career advancement and coaching.
- Additional Paid Time off and Holidays.
- Referral Program.
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$90,000 - $95,000 a year