Senior QMO Test Engineer (Charlotte, NC (Hybrid) or Remote) at Brighthouse Services, LLC – Charlotte, North Carolina

Where you'll work:

Our flexible, hybrid work model offers the option to work remotely or in the office.

How you'll contribute:

As a Senior QMO Test Engineer, you'll be responsible for owning and driving testing strategy and execution across complex, multi system initiatives involving internal platforms and third-party SaaS providers and systems integrators. This role serves as a bridge between hands on test engineering and test leadership, with accountability for quality outcomes across multiple programs delivered through both agile and waterfall methodologies. You will work closely with IT Solution Owners, Business Analysts, Systems Analysts, business stakeholders, and test execution partners to ensure scalable interoperability, traceability, and quality across architecture, design, integration, and testing. This role is accountable for ensuring the quality and readiness of deployable components prior to production release.

In this role, you'll get to:

• Own and execute end to end test strategies for one or more complex programs, ensuring quality across integrated platforms and third party solutions in agile, iterative, and waterfall delivery models.
• Work closely with internal IT Solution Owners, Business Analysts, and Systems Analysts to ensure traceability of architecture, design, integration, and testing, enabling scalable interoperability.
• Plan, coordinate, and oversee system, integration, and user acceptance testing, including test planning, execution oversight, defect management, and release readiness.
• Coordinate UAT activities across key business stakeholders, ensuring testing aligns with business outcomes and issues are clearly communicated and resolved.
• Partner with test execution vendors by providing direction, reviewing test artifacts and execution results, and ensuring adherence to defined testing strategies and quality standards.
• Get into the details of issues and perform issue analysis, driving root cause identification and resolution.
• Manage change by understanding impacts to stakeholders, influencing test approach and timelines, and developing mitigation plans to minimize business disruption.
• Oversee quality outcomes by contributing to QA metrics, best practices, tools, and process improvements.
• Act as a key QA point of contact for assigned initiatives, coordinating QA activities internally and externally.
• Ensure the quality of deployable components in production, validating that business and technology requirements are met.

We're looking for people who have:

• 5–8+ years of experience in a technology organization or financial services QA role with increasing responsibility for test strategy and execution.
• Experience developing and executing test strategies to support complex transformation, product, or platform initiatives.
• Strong understanding and hands on experience with the software development and QA lifecycle, including test planning, test case design, execution, defect tracking, and reporting.
• Experience testing integrated enterprise systems, including third party vendors and SaaS platforms.
• Working knowledge of financial services or insurance domains (e.g., finance, product administration, client solutions) is preferred.
• Strong analytical skills and the ability to dive into complex issues and drive resolution.
• Experience with testing and project management tools such as JIRA, Zephyr Scale, or similar.
• Excellent communication skills with the ability to collaborate and influence across technical and business stakeholders in a matrixed environment.

Research shows some people may not apply for a role if they don't check all the boxes of a job description. If you don't check every box listed, that's okay. We would love to hear from you.

What you'll receive:

• Compensation – Base salary ranging from $105,000 - $125,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), and financial counseling services.
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We'd love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?

Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they've earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

We're one of the largest providers of annuities and life insurance in the U.S.,* and our commitment to being a great place to work has earned us recognition as one of America's Most Trustworthy Companies by Newsweek and, locally, one of the Healthiest Employers of Greater Charlotte.

*Ranked by 2024 admitted assets. Best's Review?: Top 200 U.S. Life/Health Insurers. AM Best, 2025.