Program Director at Innovation At Work Inc – Los Angeles, California

The Program Director is responsible for overall contract performance, staff supervision, and daily operations of a 24/7 monitoring and support program serving homeless Veterans in a transitional tiny shelter community. This role ensures compliance with VA requirements, maintains service quality, and oversees all personnel and reporting functions.

• Provide overall program management and oversight
• Supervise Lead Monitors and Monitor staff across all shifts
• Ensure 24/7 operational coverage and staffing
• Serve as primary point of contact with VA COR and stakeholders
• Oversee:
  • Daily Activity Reports (DARs)
  • Incident reporting
  • Staffing schedules and coverage
• Ensure compliance with:
  • VA policies
  • Safety protocols
  • Contract requirements
• Conduct staff training, performance evaluations, and coaching
• Monitor quality assurance and implement improvements
• Manage conflict resolution and escalation issues

Qualifications

• Bachelor’s degree (preferred)
• 3–5+ years of program or operations management
• Experience supervising staff in 24/7 environments
• Strong leadership, communication, and organizational skills
• Experience with homeless services, social services, or security operations (preferred)

• Requirements
• Must work onsite (no remote)
• Ability to manage high-pressure environments
• Background check required