What is the role of a Customer Success Engagement Manager at Jobgether?

The Customer Success Engagement Manager position at Jobgether is a Full-time or part-time position opportunity in the Marketing field.

Where is this Customer Success Engagement Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Success Engagement Manager role?

Full-time or part-time position

What is the expected salary for this Customer Success Engagement Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Success Engagement Manager position at Jobgether?

You can apply directly through the application link provided.

Customer Success Engagement Manager at Jobgether

Customer Success Engagement Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Engagement Manager in the United States.

This role is a strategic and hands-on position responsible for ensuring customers achieve maximum value from complex data analytics solutions. You will lead multiple customer engagements, translating technical insights into actionable business outcomes while building strong, trusted relationships. Working closely with cross-functional teams including Data Science, Product, and Engineering, you will help shape solutions that evolve with customer needs and market trends. The position requires a combination of analytical expertise, project management skills, and exceptional communication to influence decision-makers and drive measurable impact. This role offers a dynamic, fully remote environment with opportunities to work across industries and technologies while contributing directly to customer success and business growth.

Accountabilities:

Lead and manage customer engagements and analytics projects from inception to delivery, ensuring high-quality outcomes and adherence to timelines and budgets
Serve as the primary point of contact for customers, building strong relationships and understanding their business needs
Collaborate with Data Science, Product, and Engineering teams to align solutions with customer objectives and operational priorities
Translate complex data insights into clear, actionable recommendations that drive measurable business value
Monitor project progress, manage risks, prioritize tasks, and ensure successful delivery across multiple accounts
Oversee customer engagement extensions and renewals, supporting growth and retention initiatives
Stay current with emerging trends in data analytics, machine learning, and predictive modeling to enhance solutions and deliver innovation

Requirements:

10+ years of experience in customer-facing roles such as Engagement Manager or Customer Success
Proven track record of managing and delivering large-scale analytics projects with cross-functional teams
Strong expertise in data analytics tools and programming languages (SQL, Python, R, Tableau)
Exceptional communication and presentation skills, able to convey complex data insights to non-technical stakeholders
Strong problem-solving abilities and strategic thinking to identify and implement solutions that drive business impact
Ability to manage multiple projects and priorities simultaneously while maintaining attention to detail
Experience collaborating with technical and business teams to ensure alignment between analytics projects and customer outcomes

Preferred Qualifications:

M.S. or Ph.D. in Data Science, Statistics, Computer Science, or a related field
Experience at a top consulting firm (e.g., Big 3)
Familiarity with machine learning algorithms, predictive modeling, and cloud platforms (AWS, Azure)
Knowledge of manufacturing, supply chain, service operations, or quality management operations

Benefits:

Competitive compensation structure: 85% base salary + 15% performance-based bonus
Fully remote work with flexibility in schedule and work location
Travel opportunities: 0–50% depending on customer needs
Comprehensive health and wellness programs
Opportunities for professional growth and development through collaboration with cross-functional teams
Exposure to cutting-edge AI and predictive analytics technologies
Participation in shaping innovative solutions that directly impact customer success and operational efficiency

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Engagement Manager at Jobgether – United States

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