REGISTRATION CLERK at Chambers County Public Hospital District No 1 – Mont Belvieu, Texas

Job Title: Registration Clerk

Reports To: Registration Manager

Department: Health Center - Registration

FLSA Status: Hourly

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and check patients in upon arrival. Assist patients with general inquiries.
• As directed, schedule patient appointments accurately and efficiently utilizing computer system.
• Enter and verify patient demographics and insurance information in the medical system.
• Interpret insurance benefits, contracts, and calculate patient cost utilizing online resources.
• Obtain and ensure completeness of all patient registration documentation consent forms.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Collect patient co-payments/deductibles/balances and post payments per company policies.
• Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
• Navigate multi-lined phone system, and direct calls to appropriate department.
• Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Adhere to HIPPA guidelines.
• Adhere to all Chambers Health appearance standards and maintains a professional dress at all times while working.
• Maintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers.
• Is responsive to customer needs.
• Uses Service Excellence model when interacting with patients, clients, and guests.
• Demonstrates commitment to professional growth and competence by adherence to organizational and departmental annual training commitments to provide a safe environment.
• Participates in self-development by attending mandatory in-services and educational programs appropriate to the goals and needs of the department.
• Maintains compliance with Chambers Health standards of operation.
• Always adheres to Chambers Health Business Conduct Policy.
• Maintains all records and reports to ensure compliance with all Federal, State and Local regulations and codes.
• Maintains compliance with all requirements of Federal, State and Local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended.

OTHER DUTIES

• Performs other related duties may be assigned.

ADDITIONAL INFORMATION

• Primarily Days
• Required: Occasional Evenings and Occasional Weekends

USE OF EQUIPMENT: Fill in equipment typically used to perform the job, i.e. personal computer, telephone, oven, grill, cash register, copier, hand truck, etc.

• Computer
• Telephone
• Keyboard
• Copier
• Camera
• Stapler
• File Cabinet
• Printer
• Mouse

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Bilingual preferred
• Strong verbal and written communication skills
• High school or equivalent preferred
• Prior experience in a medical office a preferred

LIFTING REQUIREMENTS: Place an ‘X’ next to the statement that best describes the usual lifting activity.

• SEDENTARY Lifting up to 10 pounds maximum and occasionally lifting and or carrying small items (files, manuals, binders)

X LIGHT Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds

• MEDIUM Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds
• HEAVY Lifting 100 pounds maximum with frequent lifting and/or carrying objects up to 50 pounds
• VERY HEAVY Lifting objects in excess of 100 pounds with frequent lifting and/or carrying objects weighing 50 pounds or more

PHYSICAL DEMANDS: Place an “X” in the column that best describes the physical activities which are required for the position.

DEFINITIONS:

Not Required: May be a routine part of the job, but the essential functions can be performed without this activity.

Occasional: Activity is needed to perform the essential functions of the job at random intervals.

Frequent: Activity is usual and customary part of the essential functions of the job.

Constant: Activity is continually occurring and required to perform the essential functions of the job.

BENDING - OCCASIONAL

KEYING - CONSTANT

HEARING - CONSTANT

REACHING - CONSTANT

SEEING - CONSTANT

SPEAKING - CONSTANT

STANDING - FREQUENT

WALKING - FREQUENT

LIFTING - OCCASIONAL

CARRYING - OCCASIONAL

CLIMBING - NOT REQUIRED

KNEELING - FREQUENT

TASTING - NOT REQUIRED

SMELLING - NOT REQUIRED

PUSHING - FREQUENT

PULLING - FREQUENT

OVERHEAD REACHING - OCCASIONAL