Training Services Assistant at Safe Life US LLC – Birmingham, Alabama

Safe Life is one of the fastest-growing providers of AEDs and life-saving readiness programs, united by a clear mission: helping communities Prevent Heartbreak. We deliver more than products - we provide end-to-end programs that combine equipment, training, and compliance support to keep organizations rescue-ready.

GoRescue Brands, a Safe Life US company, is seeking a customer focused, detail oriented and reliable Training Services Assistant to join our growing team! This is a unique moment to join us. We’re scaling rapidly, investing in our people, and building a high-performing team focused on real impact. If you’re looking for work that challenges you and truly matters, you’ll find it here.

The Training Services Assistant ensures training programs run smoothly by coordinating scheduling, managing records, and supporting communication across students, instructors, and internal teams. This role ensures courses are prepared, documentation is accurate, and training activities are delivered efficiently and in compliance with applicable requirements.

Key Success Factors

Accountable & Reliable. You complete work accurately and on time, follow through without reminders, and communicate proactively when issues arise.

Detail Oriented & Process Driven. You manage scheduling, systems, and documentation with precision, ensuring accuracy across all training activities.

Customer Focused. You communicate clearly and professionally, building trust with customers, instructors, and internal teams while supporting a positive training experience.

Organized & Responsive. You effectively manage multiple schedules, priorities, and requests while responding quickly and keeping workflows moving.

Driven to make a difference. You are inspired to do your best every day not just because of what you do, but why you do it. You wake up every day thinking about your role in helping in achieving our shared goal of Preventing Heartbreak.

Key Tasks

• Answer incoming training-related phone calls and emails; resolve inquiries when possible or route to the appropriate team member.
• Provide timely, professional communication to students, instructors, and internal teams.
• Ensure all pre-course logistics are in place for each training session, including materials, rosters, instructor readiness, and facility coordination.
• Monitor course enrollment and confirm minimum participation thresholds are met.
• Process instructor record transfer requests (RTRs), instructor applications, contractor applications, and training site applications, including coordination of background checks.
• Maintain accurate records of instructor credentials, activity, site performance, and training data within company systems.
• Issue instructor cards and support the issuance and reconciliation of American Heart Association eCards, American Red Cross certificates, and Health & Safety Institute documentation.
• Support workflows related to course completion certificates and credentialing accuracy.
• Maintain training records and documentation to support compliance with Training Center and national requirements.
• Track instructional quality through evaluations, feedback, and internal audits.
• Support per-course budget tracking and related reporting.
• Ensure EMS Academy applicant onboarding requirements are completed prior to course participation.
• Maintain and update procedures and workflows to support efficient training operations.
• Provide regular updates and reports to leadership on training activity and status.
• Assist with onboarding-related administrative tasks and participate in internal meetings.
• Support special projects and additional administrative tasks as needed.

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Minimum of 1 year of experience in scheduling, coordination, customer service, or administrative support in a fast-paced environment.
• Proficiency with Microsoft Office and/or similar systems.
• Experience with data entry, recordkeeping, and reporting.
• Strong written and verbal communication, organizational, and time management skills.
• Ability to adapt to organizational change, including evolving structures, processes, and priorities, with a constructive approach and positive, solution-oriented mindset
• Strong attention to detail and problem-solving ability.
• Self-motivated with ability to work independently while collaborating effectively with internal teams.
• Ability to build and maintain cooperative working relationships with customers and colleagues at all levels of the organization.
• A desire to continually learn and grow in your career.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to occasionally lift and move materials (up to ~25 lbs).
• Ability to move between office, training, or storage areas as needed.