Client Engagement Director (Medical Communications) at Jobgether – UK

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Engagement Director (Medical Communications) in the United Kingdom.

This role offers the opportunity to lead strategic client relationships for major accounts in the life sciences sector, with responsibility for client satisfaction, revenue growth, and overall account health. The Client Engagement Director serves as a trusted advisor, translating scientific and business objectives into actionable strategies, while collaborating closely with cross-functional teams such as Scientific, Creative, and Project Management. Operating with a high degree of autonomy, this role balances hands-on leadership with strategic oversight, identifies risks and opportunities, and guides teams toward successful outcomes. The position is ideal for someone who thrives in fast-paced, collaborative environments and is passionate about building long-term client partnerships. Your work will directly impact the quality and effectiveness of medical communications initiatives, shaping meaningful outcomes for clients and patients alike.

• Serve as the primary client contact, building trusted, long-term relationships with senior stakeholders.
• Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
• Maintain deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
• Lead weekly client status meetings with timely agendas, recaps, and proactive communication.
• Partner with Scientific Services to ensure deliverables meet client objectives while maintaining scientific integrity.
• Guide execution of core medical communications tactics, including publications, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs, and digital initiatives.
• Oversee financial health of assigned accounts, including forecasting, margin management, Earned Rate performance, and timely reconciliations.
• Manage scoping, SOW development, and execution through client systems.
• Ensure projects are delivered on scope, on time, on budget, and to quality standards.
• Develop and mentor Manager- and Coordinator-level staff, fostering growth and performance excellence.
• Uphold compliance standards, including SOPs, PhRMA, and Open Payments guidelines.
• Provide onsite leadership for key initiatives and partner with event teams and external vendors to deliver premium experiences.

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred); advanced degree is a plus.
• 8–10+ years of experience in medical communications, medical education, pharma marketing, or related fields.
• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.
• Experience with strategic planning initiatives such as publications planning, tactical planning, and congress strategy.
• Advanced financial acumen, including forecasting, SOW development, and profitability management.
• Exceptional written, verbal, and presentation skills with executive-level client presence.
• Strong organizational and prioritization skills in fast-paced environments.
• Proven problem-solving, negotiation, and conflict resolution capabilities.
• Ability to collaborate effectively with cross-functional teams.
• Demonstrated people leadership, coaching, and performance management skills.
• High attention to detail with commitment to quality and compliance.
• Proficiency with Microsoft Office and project management systems.
• Ability to quickly learn and apply new tools and technologies.

• Competitive salary and performance-based growth opportunities.
• Flexible, home-based working arrangement within the UK.
• Opportunities to lead and develop high-performing teams in a global environment.
• Exposure to cutting-edge medical communications projects and life sciences initiatives.
• Inclusive, diverse, and collaborative culture fostering professional growth.
• Strong emphasis on meaningful work and team engagement.