Retail Associate at Easton Select Group – Cohasset, Massachusetts

Position Summary

The Retail & Pool Maintenance Technician plays a key role in delivering both an excellent in-store customer experience and reliable field service support. This position combines customer-facing retail responsibilities with hands-on pool maintenance, helping ensure customers receive the right products, services, and solutions to keep their pools safe, clean, and fully operational.

Key Responsibilities

Customer Service & Sales Support

• Greet customers in a friendly and professional manner
• Assist customers with product selection, questions, and basic pool care needs
• Provide recommendations on pool chemicals, accessories, and seasonal supplies
• Promote store programs, services, and special offers when appropriate

Store Operations

• Operate the point-of-sale (POS) system for customer purchases
• Handle cash, credit, and returns accurately and responsibly
• Maintain clean and organized store displays and checkout areas
• Support opening and closing procedures as assigned

Field Operations

• Conduct regular inspections and preventive maintenance on pool equipment including pumps, filters, heaters, and chlorinators.
• Perform timely repairs or coordinate with specialized contractors as needed.
• Test and balance pool water chemistry to maintain optimal pH, chlorine levels, and overall water quality.
• Maintain accurate service records, report findings, and communicate effectively with clients and management regarding maintenance status and recommendations

Inventory & Merchandising

• Stock shelves and ensure products are properly labeled and displayed
• Assist with receiving shipments and organizing inventory
• Monitor stock levels and communicate replenishment needs to management
• Help maintain a safe and tidy retail environment

Team Collaboration

• Work closely with store managers and team members to meet customer needs
• Communicate customer feedback or concerns to leadership
• Support a positive, team-oriented workplace culture

Qualifications

Minimum Qualifications

• High school diploma or equivalent preferred
• Previous customer service or retail experience is a plus
• Strong communication and interpersonal skills
• Ability to work weekends, holidays, and flexible schedules during peak seasons
• Ability to lift and carry up to 25–50 lbs (pool products, chemicals, supplies)

Preferred Qualifications

• Knowledge of pool supplies, chemicals, or outdoor living products
• Experience using POS systems and handling transactions
• Interest in learning basic pool water care and product applications

What We Offer

• 9 paid holidays
• Paid vacation and sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical, dental, and vision insurance plans

Equal Opportunity Employer Statement

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.