PM Driver Coordinator at Mustang Freightways Ltd. – Acheson, Alberta

• Dispatch trucks and drivers based on customer needs
• Enter data into computer system
• Discuss and resolve issues with drivers as they arise
• Call-taking in a high-volume call environment
• When issues arise discuss resolutions with PM Supervisor
• Breakdown, verify and process driver delivery paperwork.
• Answer phone and email inquiries by customers to arrange pickups and deliveries.
• Adhere to corporate and departmental policies and procedures
• Answer operations emails
• Skeleton bills as needed
• Assist with closing trailers as needed
• Performs other duties as required

• At least two years dispatching experience

• Previous experience in transportation
• Familiar with the city of Edmonton & surrounding area
• Strong customer service and troubleshooting skills
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure with a strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Proven data entry and typing skills
• Strong work ethic and Positive team attitude

• Sound knowledge and experience with AS400, considered an asset

What we offer

• Competitive wage based on experience and qualifications
• Company paid medical benefits
• Company paid pension contributions
• Paid time off

Mustang Freightways Ltd is an equal opportunity employer. We are committed to building a culture of inclusivity and accessibility by promoting and encouraging a welcoming, respectful, and diverse workforce.

Please reach out to accessibility@mustangfreight.com / careers@mustangfreight.com if you require accommodations during the application process.