Scheduling Coordinator (Service Center) at Presson Place – Yakima, Washington

Join our team as a Scheduling Coordinator (Service Center) at Presson Place in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $18.47 - $22.62/hour DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, eight paid holidays, and much more!

What You’ll Do:

• Manage scheduling phone queue, transfer calls to appropriate staff

• Schedule patient appointments based on guidelines and provider availability

• Verify and update patient demographic and insurance information

• Notify patients of schedule changes and adjust appointments

• Assess patient needs to meet with Patient Benefits Coordinator, schedule appointments as needed

• Handle daily scheduling work queues and provide patient outreach

• Offer backup support to Front Office positions as required

• May perform Lead duties by acting as a liaison between line staff and the direct supervisor. Responsible for maintaining the day-to-day flow of the department, including managing breaks, lunches, sick calls, and overtime. Provide insights to management regarding the skill level and performance of employees. Provide training to new employees and existing staff when needed. Perform quality audits and report findings to management.

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of office, administrative, patient care, call center or customer service experience

• One year's experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferred

• Bilingual (English/Spanish) required at a level 9

• Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner

• Basic knowledge of medical terminology is preferred

• Basic knowledge of the Epic systems is preferred

• Basic proficiency in Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.