Practice Manager at Playground Management MSO LLC – Raleigh, North Carolina

Join a mission-driven team dedicated to delivering compassionate, high-quality pediatric care—where your leadership directly shapes the patient experience, supports a thriving team, and makes a lasting impact in the community.

Sign-on Bonus: $5,000, paid in installments (50% at 90 days, 25% at 6 and 12 months), subject to eligibility and continued employment.

POSITION SUMMARY:

Little Oaks Pediatrics is seeking an experienced and dedicated Practice Manager to lead operations at our pediatric clinic in Raleigh. This position oversees daily operations of a busy, patient-centered practice, with responsibility for financial performance, staff leadership, and overall efficiency. In this role, you’ll ensure patients and families receive seamless, high-quality care in a supportive, nurturing environment. Serving as a key bridge between clinical excellence and operational performance, you will partner closely with physicians and leadership to drive results, support your team, and foster a positive, collaborative workplace culture.

ESSENTIAL RESPONSIBILITIES:

• Responsible for the day-to-day functions of patient and office flow including responding to patient concerns, adhering to established policies and procedures and ensuring appropriate alignment to expense structure.
• Works with other Managers, Patient Access to ensure smooth flow of communication and consistency.
• Maintain and report analytical and statistical data as required including daily and monthly eMR reports (schedule, appointment types, Charges and payments, etc.)
• Develop and implement Policy and Procedures for various administrative departments and make recommendations and changes as needed.
• Establishes and maintains safety, policies and procedures, objectives, and infection control in the department partnering with the clinical team.
• Oversee physical properties of offices are kept in a good state of repair and manage office equipment and supplies.
• Recruit, manage, train, coach and understand all patient access positions for all locations to include; Billing, verification, Patient Access (check in and checkout), Scheduling, Call Center, and Medical Records.
• Assist in the processing of employee entries for timekeeping and payroll.
• Identify, recommend, and implement practice needs including, but not limited to, staffing, services, equipment and facilities
• Monthly meetings: establish an agenda in consultation with physicians; prepare data for meeting; contribute to decision-making
• Responsible for executing projects / changes as directed by the provider / management
• Ensures timely reporting to government agencies
• Liaison with various departments as needed to include, but not limited to: Revenue Cycle, Clinical, Marketing, Business Development, HR, Accounting, IT
• Ensure practice is running efficiently to keep patient experience high
• Responsible for keeping practice in compliance with company policy and government regulations
• Works with Playground Pediatrics to aid in the development and execution of marketing initiatives
• Regular and reliable attendance
• Perform other duties as assigned

• High school diploma or GED equivalent required
• Minimum of five (5) years of supervisory and leadership experience in a medical office
• Proven track record of increasing practice volume and revenue

Preferred Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
• Pediatric experience highly preferred

Key Success Indicators

• Demonstrates a strong commitment to improving the health and well-being of children and families from diverse backgrounds
• Strong leadership presence with the ability to build trust, accountability, and engagement across teams
• Proven ability to manage operations in a fast-paced healthcare environment with competing priorities
• Demonstrated success in improving workflows, efficiency, and patient experience
• Ability to interpret and act on financial and operational data to drive results
• Consistent track record of effective team leadership, coaching, and performance management
• Strong collaboration with physicians and cross-functional healthcare teams
• Effective use of EMR systems and healthcare technology to improve operations and reporting
• Ability to resolve conflict professionally and maintain a positive, solution-oriented culture