Recertification Specialist - Property Management at Redwood Communities Inc – Washington, District of Columbia

Who We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 1 floating holiday.

About the Position

The Recertification Specialist is responsible for the full lifecycle processing of all income certifications in compliance with HUD, LIHTC, and Project-Based Section 8 regulations. This position ensures resident files are accurate, complete, and compliant with federal, state, and investor requirements. The Recertification Specialist works closely with property manager and residents to collect documentation, verify income, and maintain regulatory compliance.

This position is not a traditional leasing role and focuses primarily on certification processing, compliance, and file management.

Position Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Recertifications & Compliance

• Process annual and interim recertifications for HUD, LIHTC, and Project-Based Section 8 residents.
• Review and verify resident income, assets, and household composition in accordance with HUD Handbook 4350.3 and LIHTC regulations.
• Calculate income and rent adjustments accurately and within required timelines.
• Manage and maintain the property waitlist in accordance with HUD regulations and the Tenant Selection Plan (TSP)
• Prepare and complete 50059 forms, TICs, and other compliance documentation.
• Monitor and track EIV reports, discrepancies, and income verifications
• Monitor compliance deadlines and coordinate with compliance specialists as needed
• Ensure all files are audit ready and meet HUD, investor, and state housing compliance standards
• Work closely with compliance teams and auditors to maintain strong scores and correct findings promptly
• Ensure and maintain compliance with HUD regulations, including TRACS, EIV, MOR, REAC, NSPIRE and other reporting requirements.

File Management & Documentation

• Maintain accurate and organized resident files (electronic and physical).
• Collect and review third-party verifications for income, assets, employment, and benefits.
• Ensure all required forms, signatures, and supporting documentation are complete.
• Prepare files for internal audits, investor reviews, and HUD MOR inspections.

Resident Communication

• Notify residents of upcoming recertification requirements and deadlines.
• Assist in coordinating resident communications and notices
• Schedule recertification appointments and assist residents in completing required documentation.
• Provide clear explanations of program requirements and rent changes.

• Reporting & Coordination

• Track recertification schedules and ensure compliance deadlines are met.
• Work with management staff to address discrepancies or missing documentation.
• Maintain recertification logs and compliance tracking reports.
• Assist management with regulatory reporting and file corrections when needed.

Leasing & Marketing

• Greet prospective tenants and provide them with property tours.
• Showcase the property's amenities, features, and benefits to potential tenants.
• Respond promptly to leasing inquiries via phone, email, and in-person.
• Prepare and review lease agreements with new residents.
• Maintain accurate records of prospective and current residents.
• Follow up with leads and nurture relationships with potential tenants.
• Coordinate move-ins and move-outs, including inspections and key exchanges.
• Address resident concerns and inquiries in a timely and professional manner.
• Assist with property marketing efforts, including creating listings and promotional materials.
• Stay updated on local market trends and competitor activities.

Resident Relations

• Foster a positive community environment that promotes resident satisfaction and retention
• Support enforcement of house rules and lease compliance
• Respond promptly and professionally to resident concerns, maintenance requests and complaints
• Promote a positive and professional team culture aligned with company values

Knowledge, Skills and Abilities:

• Excellent communication skills, both written and verbal, with strong attention to detail.

• Strong interpersonal skills and the ability to work effectively with diverse stakeholders.

• Proactive, organized, and adaptable with the ability to manage multiple tasks in a fast-paced environment.

• High level of professionalism, ethics, and integrity.

Qualifications:

• Experience with HUD, LIHTC, or Project-Based Section 8 certifications.

• Knowledge of HUD Handbook 4350.3 regulations.

• Experience processing annual and interim recertifications.

• Strong attention to detail and organizational skills.

• Ability to review and calculate income from multiple sources.

• Proficiency with property management software and Microsoft Office.

• Tax Credit Specialist (TCS), HCCP, or similar certification.

• Experience preparing files for HUD MOR or investor inspections.

• Knowledge of OneSite, or similar compliance systems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

• Valid driver’s license and insurance.

• Ability to work inside and outside in various weather conditions

Attendance: Work schedules and location assignments are subject to change.

Redwood Communities is an Equal Opportunity Employer