Systems Monitoring Engineer I ONSITE (Quezon City) at Supportninja – Quezon City

Work Set Up: Onsite

Start Date: TBD

Schedule: TBD

The Systems Monitoring Engineer role is responsible for ensuring the smooth operation and high availability of critical IT infrastructure by proactively monitoring systems, networks, applications, and servers. This role involves setting up monitoring tools, analyzing system performance, and responding promptly to incidents or anomalies to prevent downtime and performance degradation. This position collaborates closely with other departments to maintain and improve monitoring frameworks and troubleshoot complex technical issues.

What does a day in the life as a System Monitoring Engineer look like?

• Monitor and maintain diverse customer environments consistently
• Maintain and update ticket backlog in accordance with internal policies
• Identify and resolve client issues during health checks
• Uphold a customer-first approach in all interactions
• Engage effectively with internal and external resources to troubleshoot and resolve issues, leveraging technical engineers, account teams, and project managers as needed
• Provide thorough and excellent technical support to clients as needed
• Utilize performance monitoring tools, dashboards, and data trend analysis in a monitoring tool
• Employ customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution
• Support day to day administration, maintenance, and management of monitoring tools
• Ensure monitoring products and integrations are functioning correctly and work with owners to modify as required
• Continuously analyze platform behavior and give recommendations for improvements based on facts to support all aspects of the day-to-day operations
• Participate in continuous improvement initiatives to enhance client service, efficiency and reliability
• Analyze logs, charts and metrics to find insightful information for incident or problem resolution
• Write and maintain up-to-date technical documentation related to the position
• Participate actively in incident and problem management
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a System Monitoring Engineer?

• 1+ years of experience in Systems Monitoring Engineer role or equivalent
• Experience with remote monitoring & management platforms
• Excellent troubleshooting skills
• Experience working with cloud infrastructures
• Experience with Microsoft Windows patch management
• Experience with creating technical documentation
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Preferred Qualifications:

• Experience with Solarwinds MSP, Velocloud Orchestrator, Fortimanager, LogicMonitor, PRTG, & Veeam
• Experience with gathering and organizing large amounts of data
• Experience with recommending baseline monitoring thresholds and performance monitoring KPIs and SLAs
• Ability to provide monitoring tool infrastructure recommendations

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space
• Free lunch provided daily

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