Food Service Representative at Emerson Hospital – Concord, Massachusetts

Do you enjoy helping others and delivering great customer service? We’re looking for a friendly and detail-oriented Meal Service Representative to join our team. In this role, you’ll support both patient meal delivery and cafeteria service, helping ensure a safe, respectful, and high-quality dining experience for patients, visitors, and staff.

Reporting to the Operations Manager or designee, you’ll play an important role in patient care by delivering meals accurately, maintaining sanitation standards, and creating a positive experience for everyone you serve.

• Accurately assemble patient meal trays following dietary guidelines and safety protocols
• Deliver meals to patients in a courteous and professional manner while following patient identification procedures
• Respect patient privacy and dignity, including knocking before entering rooms and adhering to confidentiality standards
• Support cafeteria operations by providing excellent customer service and assisting with food service
• Operate the cash register and handle transactions accurately
• Perform dishwashing duties and maintain cleanliness in the dishroom and kitchen areas
• Follow all food safety, sanitation, hygiene, and universal precaution standards
• Assist with basic food preparation as needed
• Inventory and restock supplies to ensure smooth daily operations
• Promote a culture of service excellence and teamwork
• Follow all department and hospital safety policies
• Perform other duties as assigned

Education

• High school diploma or equivalent preferred

Experience

• Previous food service, hospitality, retail, or healthcare experience strongly preferred

Licensure and/or Certification

• None required

Skills & Abilities

• Strong customer service and interpersonal skills
• Ability to interact positively with patients, families, staff, and visitors
• Knowledge of safe and sanitary food handling practices
• Ability to read, understand, and follow written instructions and meal tickets
• Basic computer skills for email and required training completion
• Cash handling and basic math skills for register operation
• Ability to work independently and prioritize tasks in a fast-paced environment
• Ability to maintain confidentiality and uphold patient privacy standards
• Ability to read, write, and communicate effectively in English

• Make a meaningful impact on patient experience and care
• Work in a supportive, team-oriented healthcare environment
• Build valuable skills in food service, healthcare, and customer service
• Opportunities for growth and advancement