SALES SUPPORT COORDINATOR at Quest Events LLC – North Bergen, New Jersey

The Quest Sales Support Coordinator is a full-time, organized, personable, and proactive team player to be the first point of contact for incoming calls to our sales department. This role is critical in helping our sales team stay efficient and responsive by handling incoming communications, capturing essential client and event details, and ensuring that information is routed quickly and accurately. When phones are quiet, you'll pivot to data entry support and small projects that keep the engine of our sales operations running smoothly.

Essential Functions under the supervision of the National Director of Inside Sales with a matrix report to the general manager

BENEFITS:

• Commission eligible based on qualifying sales achieved
• 401k Safe Harbor with Employer 5% match
• Medical, dental, vision, and life/disability offerings
• PTO and Holiday Pay
• Eligible for annual increases based on performance
• Opportunities for professional growth

Responsibilities

• Answer and route incoming sales calls promptly and professionally
• Transfer calls to the appropriate team members or redirect them to other locations as needed
• Gather essential client and event information during calls and send it to our lead generation system via email
• Input client details into our ERP system to assist the sales team in generating quotes
• Support the director/ sales team with light administrative tasks and small projects during downtime
• Maintain clear, courteous communication with internal and external stakeholders

Skills and Abilities:

• Customer-first attitude with a professional and friendly phone presence
• Detail-oriented, organized, and able to work independently or as part of a fast-paced team
• Strong verbal communication and active listening skills
• Ability to multi-task between phone management and data entry. Phone Management is the main focus
• Comfortable with email, basic office tools, and data systems (ERP/CRM experience is a plus)

Experience

• Minimum of 1-2 years of Event Industry or Hospitality experience
• Priority given to customer service, administrative, or sales support role experience
• Good working knowledge of Microsoft Office products
• Preferred experience with ERP/CRM programs

Education

Associates degree or higher preferred

Other Requirements, Knowledge, Skill, Ability or Characteristics

This position is also responsible for developing strategic working relationships with existing clients for the purpose of retention and revenue growth. Ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task. Knowledge of CRM maintenance preferred. Understands general reporting processes including expenses. Works well independently, Motivated, Strong Relationship-Building Skills, Belief in Excellence, Results Driven, Strong Planning Skills. High Ethical Behavior, Unquestionable Integrity, and Character.