Milieu Lead - Free Agents at Nexus Family Healing – Baltimore, Maryland

Position Summary: The Milieu Lead is responsible for leading and ensuring that the daily programming of the milieu is carried out in a safe and productive manner by leading the shift, providing mentoring and coaching of team members, ensuring effective interventions are implemented, supporting and ensuring that all care professionals are proactively following youth Individual and Family Guidance Plans and that the team is working toward youth treatment goals and supporting a trauma-informed milieu environment.

Primary responsibilities:

• Trauma Informed Care
• Serves as a mentor and role model for Youth Care Professionals by following trauma-informed practices.
• Ensures client safety and collaborates with co-workers to maintain an environment that is positive, respectful, clean, and therapeutic.
• Regularly assists in training and development processes for new Youth Care Professionals.
• Leads the shift and ensures that all related daily shift activities occur as planned; coordinates daily decisionmaking and problem-solving as needed during the shift.
• Counted as part of the staff/client ratio and performs all duties of a Youth Care Professional.
• Leads and directs youth daily routine and coordinates changes and the deployment of staff in order to meet youth and milieu needs.

• Milieu Leadership & Coordination
• Watches over the milieu culture and instills interventions for the establishment of a healthy, safe, and effective residential culture.
• Assumes a leadership role among Youth Care Professionals to support trauma work in the milieu.
• Participates in the planning and implementation of trauma-informed, strengths-based treatment plans, restorative approaches, and therapeutic services.
• Mentors and coaches other Youth Care Professionals on ways they can better respond to situations in alignment with the agency’s treatment philosophy and the individual guidance plan.
• Provides in the moment feedback in the milieu and intervene and/or redirect all Youth Care Professionals interactions that are not within the trauma response framework.

• Agency Policy & Procedure
• Leads staff in ensuring compliance with all emotional and physical safety policies and procedures involving living areas, buildings, campus grounds, and while attending off-campus activities.
• Coaches and mentors Youth Care Professionals to increase and enhance de-escalation skills and reduce the need for physical restraints.
• Takes an active role in establishing and maintaining a work environment consistent with the agency standards and organizational values; carries out the vision of the agency and program leadership in supporting staff and youth.
• Works effectively with client families and/or support networks to reinforce positive partnerships, engagement and involvement techniques.
• Remains cognizant of clients’ individual guidance plans and their individual needs while providing in the moment coaching and mentoring for optimal interactions and relationship building.
• Collaborates with the clinical team to address concerns, strengths, and recommendations to the Individual and Family guidance plans.
• Responsible to ensure that key communications have been completed related to significant events according to best-practice and policy.

• Compliance & Licensing
• Ensures compliance with licensing, regulatory and accreditation bodies during scheduled shifts.
• Complies with all documentation and standards in a timely manner and ensures the completion of all documentation and shift duties are completed by the end of the shift.
• Conducts debriefing activities with Youth Care Professionals and youth regarding significant events in order to provide continuous quality improvement as needed.
• Provides ongoing encouragement and verbal recognition of Youth Care Professionals, while also providing feedback about Youth Care Professionals’ work performance on formal evaluations and for the purpose of employee development as necessary.
• Attends all staff meetings and remains current on all company policies, assigned trainings and/or certification requirements.

Required Education, Experience and Licensure:

• High School Diploma or equivalent and some previous work experience.
• Valid driver’s license required. Maintains state regulating agency and company driving requirements.

Preferred Education and Experience:

• Associate degree or bachelor’s degree in a social work, psychology, or clinically related field preferred.
• 2yrs. previous residential and youth mental health experience strongly preferred.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.