San Diego - Contract Coordinator at Coast Care – San Diego, California

Department: ContractsReports To: Contracts Operations Manager

The Contract Coordinator supports Coast Cares contracting and outreach operations across multiple programs, including CalAIM, HCBS, SCRC, SDRC, and future contracts. This role is responsible for coordinating referrals, caregiver onboarding, scheduling, visit verification, and compliance tracking.

The coordinator ensures timely referral processing, accurate data entry in AlayaCare, and effective communication with families, caregivers, referral partners, and program representatives. This position requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

• Process and track incoming referrals across multiple programs
• Create and maintain accurate client and caregiver profiles in AlayaCare
• Coordinate onboarding, scheduling, and care plan setup after authorization approval
• Monitor referral and authorization status to ensure timely service initiation
• Perform daily Electronic Visit Verification (EVV) and resolve flagged visits
• Maintain accurate, complete, and audit-ready documentation
• Communicate with caregivers, families, and referral sources regarding services and updates
• Track data related to referrals, onboarding, and program activity
• Identify workflow issues and escalate or recommend improvements as needed

• Ensure all records meet program and regulatory requirements
• Maintain audit-ready documentation for referrals, authorizations, and services
• Monitor authorization expirations and ensure timely renewals
• Adhere to HIPAA and data privacy standards

• Timely processing of referrals and authorizations (target: 2448 hours)
• Accurate data entry and system compliance
• Completion of EVV tasks daily
• Timely onboarding and activation of caregivers and clients

• 13 years of experience in administrative, healthcare support, or outreach roles
• Experience with AlayaCare, Viventium, or similar systems preferred
• Proficiency in Google Workspace and Excel
• Strong organizational, multitasking, and time management skills
• Excellent verbal and written communication skills
• Detail-oriented with strong compliance awareness
• Ability to work independently and collaboratively

Preferred:

• Experience with CalAIM, HCBS, SCRC, SDRC, or similar programs
• Familiarity with Medicaid waiver or home care services
• Bilingual (Spanish, Arabic, Mandarin, or Tagalog)