Team Member: Exhibit & Retail- Titanic: The Exhibition in Charlotte, North Carolina at Imagine Exhibitions Inc

About Imagine

We are a group of passionate creative professionals who design, produce, and operate engaging exhibitions and attractions around the world.

Our mission is to entertain, educate, and enlighten audiences with captivating immersive experiences. We firmly believe in the power of storytelling, hands-on interactivity, and experiential design to create transformative journeys.

POSITION SCOPE: The Team Member’s primary responsibility is to help enhance guest service inside the venue, to include great guest service, upselling ancillary experiences, photos, and merchandise to our visitors.

ESSENTIAL DUTIES:

• G.R.E.A.T – Guest Service Requirements:
• Greet all guests with a friendly and professional demeanor.
• Relate to the guest by listening to what the guest is communicating.
• Eye Contact- Maintain eye contact with the guest as you are interacting.
• Ask questions to reiterate and ensure you understand the guest needs so that you can assist.
• Thank the guest for coming to our show.
• Remain knowledgeable about our exhibition and product offerings.
• Promote all Mustang products and experiences.
• Work in a variety of positions as needed, including at the ticketing, retail, and inside the show.
• Collaborate with fellow team members to ensure a neat and presentable exhibition. Be mindful of the guest’s line of sight.
• Work in character when working within the exhibition to include speaking at an elevated volume to large groups of guests.
• Regularly communicate with the leadership on any outstanding issues, concerns, or guest needs
• Assist with inventory processes for receiving/shipments, damages, and transfers, etc. as per company standards.
• Assist in training new staff/team members.
• Follow all policies and procedures, Knowledge in cash handling procedures for retail, and ticketing where applicable.
• Ability to add, subtract, multiple and divide in all units of measure.
• Any other duties consistent with this job description as may be “reasonably” requested by management.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:

• 1-2 years’ experience working in guest services, retail, or live entertainment sales.
• Strong communication skills.
• Excellent customer service.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Must be able to Work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift.

PHYSICAL AND MENTAL REQUIREMENTS:

• Comfortable working in a fast-paced, guest-focused environment with high guest traffic.
• Ability to stock merchandise and lift up to 25 lbs.
• Ability to stand and walk for prolonged periods.
• Strong focus and attention to detail.
• Clear verbal communication skills and ability to interact with guests and staff effectively.
• Capability to read, write, and communicate effectively in English or other languages as required for job duties and safety requirements.
• Correctable vision and hearing.
• Skilled in the use of and manual dexterity to operate computers and office equipment.
• Ability to work weekends, evenings, and holidays as scheduled, with reasonable accommodation for religious observances and practices.
• Applicants must be legally authorized to work in the United States at the time of hire.

Disclaimer:
This job description is not intended to be all-inclusive, and the employee will perform other reasonably related duties as assigned by management. Imagine Exhibitions Inc. reserves the right to revise or change duties as needed. This description does not constitute a written or implied contract of employment.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.