Client Services Coordinator in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Services Coordinator in Brazil.

This role serves as the primary point of contact for customers in a growing service-focused business operating in the excavation, septic, and sewer industry. You will play a central role in ensuring smooth day-to-day customer interactions, from answering inbound calls to coordinating appointments and managing scheduling logistics. The position requires strong communication skills, particularly in spoken English, and the ability to confidently engage with U.S.-based customers in a professional and friendly manner. You will contribute directly to customer satisfaction by ensuring clear communication, accurate documentation, and timely follow-ups. Working remotely, you will be part of a structured and supportive environment where reliability and organization are key. This is an excellent opportunity for someone who enjoys customer interaction and thrives in a fast-paced, service-oriented setting.

You will be responsible for delivering high-quality customer service and ensuring smooth coordination between customers and operational teams.

• Handle incoming customer calls professionally, providing clear and courteous communication
• Schedule service appointments and manage calendars with accuracy and efficiency
• Make outbound calls for confirmations, follow-ups, and appointment coordination
• Record detailed and accurate customer information, messages, and scheduling updates
• Ensure clear communication of service timelines, expectations, and appointment details
• Maintain organized customer records and support administrative coordination tasks
• Follow internal procedures, scripts, and systems consistently to ensure service quality
• Manage multiple priorities while maintaining responsiveness and organization
• Represent the company with professionalism, positivity, and a customer-first mindset

You are a detail-oriented and dependable communicator with strong spoken English and the ability to manage customer interactions in a structured, remote environment.

• Excellent spoken and conversational English (essential requirement)
• Strong phone communication skills with clear pronunciation and active listening ability
• Ability to interact confidently and naturally with U.S.-based customers
• Strong organizational skills and ability to multitask effectively
• Professional, friendly, and reliable work attitude
• Ability to work independently in a remote setting
• Comfortable using scheduling tools, CRM systems, and learning new software
• Detail-oriented mindset with strong consistency and punctuality
• Stable internet connection and quiet workspace for professional calls
• Prior experience in customer service, call center, or virtual assistance roles is a plus
• Experience with appointment scheduling or U.S.-based clients is highly valued

• Monthly salary range: $1,200 – $2,080 USD
• Fully remote full-time position
• Stable weekday schedule (Monday to Friday, 8:00 AM – 5:00 PM EST)
• Long-term opportunity in a growing organization
• Structured onboarding, training, and clear operational processes
• Supportive and professional work environment
• Opportunities for career growth and increased responsibilities
• Exposure to U.S.-based customer operations and service standards