Service Coordinator in Zwaag at MSA, The Safety Company

MSA, The Safety Company
Service Coordinator

NL--Zwaag

Requisition ID: 2026-9747
Type: Full-Time
# of Openings: 1
Category: Service - Sales Representative, Services

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

This position will report to the Service manager and will be responsible for organizing service activities (create In-house & Field service orders in CRM), managing spare parts, create quotations for service activities and contracts, arrange new deliveries as replacements for old systems. Significant part of the work will be training coordination, contact and communication with external customers (end-users, channel partners) and internal customers (technicians, sales resources, customer service, marketing).

Creating In-house & Field service orders

• By collecting information/purchase orders from customers
• By managing the service email boxes
• By entering customer’s orders into CRM system
• By sending Service Reminders/Tasks to technicians for In-house service orders
• By scheduling the technicians work for Field service orders and sending them correspondingly information’s.

Coordinating customer and service partner trainings

• By collecting information/purchase orders from customers
• By managing the training email boxes
• By entering customer’s orders into CRM system
• By proactively contacting customers and partners when certificates are expired.
• By scheduling the trainers and sending them corresponding information’s.

Respond to Customer inquiries and resolve any issues

• By providing answers by email and on the phone
• By sending quotations for activities, spare parts (multi year maintenance plans), contracts and replacement of old systems quotations

Workplace administration

• VCA on-site certification
• workplace checks for safety. LMRA

Processing spare parts orders and quotations

• By monitoring the availability of spare parts on the technician storage locations and when necessary to create the material movements.
• By taking care of after replacement parts delivery.
• By following all procedures required by an organization regarding the service process.
• Handling storage locations of technicians / workshop
• P.O. processing for spares
• Projects parts handling. Collecting materials of project manager.

Qualifications

Experience (required):

Logistic, accounting, customer service experience

· Experience with MS Office

· HSE/VCA experience

Experience (preferred):

· Working with an SAP ECC & CRM system

· Technical/mechanical experience

Education (required):

· MBO, Dutch

Education (preferred):

· English - intermediate

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MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.