Coverage Lab Courier (Full-Time, Evenings) in ROCHESTER, New York at Rochester Regional Health

Job Title: Coverage Lab Courier
Department: Logistics
Location: Riedman Campus | 100 Kings Highway S. Rochester, NY 14617
Hours Per Week: 40
Schedule: Monday - Friday, 8-hour shifts, 3:00p - 11:30p

SUMMARY

The Coverage Lab Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations. By providing a flexible availability throughout the week and a wealth of route knowledge, our Coverage Couriers play a vital role in excellent and reliable patient and client services.

RESPONSIBILITIES:

• Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations. Expedite pick-up and delivery of priority specimens. Courier shifts and routes will vary, and change based on health system needs.
• Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
• Conduct the operation of company vehicle complying with all federal, state and highway regulations.
• Ability to perform independently, responsible for using sound judgment and problem-solving skills in relation to client issues.
• Understand and follow company policies and procedures and respect patient confidentiality.
• Document pick-up and delivery details carefully on Route Sheet and notify the coordinator of any equipment maintenance requirements.
• Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
• Access, navigate and send/forward correspondence through computer related programs such as the Internet and E-Mail as well as maintain online Mandatory Education Requirements.
• Participate in the training of new staff.
• Assist with route development and look for opportunities for efficiencies.
• Serve as a backup to the Lead Courier when operational needs arise.
• Additional duties as assigned.

REQUIRED QUALIFICATIONS:

• Valid New York State Driver’s License
• Previous customer service related work experience

PREFERRED QUALIFICATIONS:

• Friendly, kind and customer service oriented
• Excellent communication skills
• Ability to work independently and make decisions
• Flexible availability
• Rochester area geographical knowledge
• 1yr RRH Logistics Courier experience

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES/CERTIFICATIONS:

• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

PAY RANGE: $17.25 - $20.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.