Front Office Associate at Center for Assisted Reproduction A Professional Association – Forth Worth, Texas

Front Office Receptionist

Location CARE Fertility – Fort Worth, TX Downtown Fort Worth 1250 8th Avenue, Suite 365, Fort Worth, TX 76104

About CARE Fertility CARE Fertility is a leading fertility clinic dedicated to providing compassionate, personalized care to individuals and couples facing infertility challenges. We offer a full range of advanced reproductive treatments including IVF, IUI, genetic screening, and more. Our team is committed to supporting patients through their fertility journey with expertise and empathy in a professional, welcoming environment.

Position Summary

The Front Office Receptionist serves as the first point of contact for patients at our downtown Fort Worth location, embodying CARE Fertility’s commitment to warmth, empathy, and excellence. This role is essential in creating a welcoming environment for patients during what can be an emotionally sensitive time. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced medical setting while maintaining a calm, professional, and compassionate demeanor. This position directly reports to the Office Nurse Manager.

Key Responsibilities

• Greet patients and visitors warmly upon arrival, check them in efficiently, and ensure they feel supported and comfortable in the reception area.
• Answer incoming calls professionally, screen and route calls appropriately, schedule appointments, and manage high-volume patient and provider communications. This includes responding to inquiries, confirming appointments, and handling messages promptly.
• Collect patient payments, process co-pays, and handle billing inquiries with accuracy and sensitivity. Post payments and maintain accurate financial records at the front desk.
• Verify patient demographics and insurance information, update electronic medical records, and assist with new patient intake and registration.
• Collaborate with the front office team and clinic leadership to identify and implement improvements in front office workflows, patient flow, and overall efficiency.
• Facilitate clear and timely communication between patients, providers, nurses, and other staff members. Relay messages, coordinate follow-ups, and help ensure seamless care coordination.
• Maintain a clean, organized, and professional reception area; manage office supplies; scan and file documents; and assist with other administrative tasks as needed.
• Adhere to HIPAA regulations and all clinic policies regarding patient privacy and sensitive health information.

Qualifications & Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2+ years of experience in a medical front office, preferably in a specialty clinic (fertility, OB/GYN, or women’s health is a strong plus).
• Excellent customer service skills with a compassionate and empathetic approach.
• Strong verbal and written communication skills.
• Bilingual (English/Spanish) preferred.
• Proficiency with medical office software, electronic health records (EHR), and Microsoft Office Suite.
• Ability to handle multiple tasks, prioritize effectively, and work well under pressure in a busy environment.
• Professional appearance and a positive, team-oriented attitude.
• Availability for full-time hours (typically Monday–Friday, with possible occasional adjustments based on clinic needs).

What We Offer

• Competitive compensation based on experience.
• Comprehensive benefits package (health, dental, vision, 401(k), etc.).
• Opportunities for professional growth within a respected fertility practice.
• A supportive, mission-driven team environment focused on helping patients build their families.